1. PRODUCTION AND OPERATIONS MANAGEMENT
INTRODUCTION
PRODUCTION AND OPERATIONS MANAGEMENT

2. 1
Operations management (OM) is defined as the design, operation, management and improvement of the systems that create and deliver the firm’s primary products and services
McGraw-Hill/Irwin

3. Manufacturing
Manufacturing is the transformation of raw materials into finished goods for sale, or intermediate processes involving the production or finishing of semi-manufactures.

4. Service Definitions Services are deeds, processes or performances. OR
A service is a time-perishable, intangible experience performed for a customer acting in the role of a co-producer

5. Definition of Service Firms
Service enterprises are organizations that facilitate the production and distribution of goods, support other firms in meeting their goals, and add value to our personal lives.

6. Percent Service Employment for Selected Nations ( Source not Authenticated)

7. Stages of Economic Development in Pakistan ( Note overlap in Industrial and Post Industrial)

8. Responsibilities of Operations Management
Forecast
Capacity
Scheduling
Inventory
Quality
Human Resources
Decision Making
Location
Facility Layout
Products & services
Acquisition and placement of equipment

9. Decision Making Models Quantitative approaches Analysis of trade-offs
Systems approach

10. Models A model is an abstraction of reality. Physical 1 2 Schematic 3
Mathematical