1. How Does a Digital Transformation Leader Protect Against the Pitfalls of Being an Early Adopter of HR Software?
Managing annual bonuses for 30,000 employees
Atos is one of the world leaders in digital transformation. Its IT department supports a great many HR processes, including goals and performance reviews, bonus management, recruiting, and learning management. The company knows that early adoption of new releases and features is key to taking full advantage of the latest innovations in HR software. It also knows that the business must continue to run smoothly all the while, which calls for the utmost in customer success excellence.

2. Atos found that SAP® SuccessFactors® solutions, protected by SAP Preferred Success services, are best for its massive HR needs.
SAP Preferred Success helps Atos keep its business running smoothly as the company pursues early adoption of new SAP SuccessFactors solution releases and features through:
Webinars and presentations on new releases and features tailored to Atos’s specific needs
Proactive success planning, alignment, and escalation of critical issues
Help using variable pay features to manage the bonus campaign for 30,000 employees
Help defining objectives and reviewing performance twice annually for 100,000 employees
Support tools that help increase user satisfaction by decreasing incidents
Regular communications about end-of-life and end-of-maintenance issues
“Our customer success manager accelerates value by maximizing the impact of our HR cloud products and partnering with us to drive innovation and adoption. This maximizes the return on our investment in cloud technology from SAP and SAP Preferred Success.”
Reno Renders, Portal and SaaS Applications Manager, Atos
Atos International SAS
Bezons, France
Industry
Professional services
Employees
120,000
Revenue
€13 billion
Featured Solutions and Services
SAP Preferred Success services and
SAP SuccessFactors solutions

3. Featured Solutions and Services
Atos uses SAP® Preferred Success services to protect its investment in the following SAP SuccessFactors® solutions:
SAP SuccessFactors Performance & Goals
SAP SuccessFactors Recruiting Management
SAP SuccessFactors Recruiting Marketing
SAP SuccessFactors Recruiting Posting
SAP SuccessFactors Learning

4. 60085enUS (18/10)