1. Chapter 2
Manager

2. Management Getting work done through others
Doing what is needed to assist employees to work well

3. Management Theories

4. Scientific Management
Efficiency-focused
Increasing productivity is the goal
Workflow and time to complete tasks is measured and evaluated.

5. Human Relations-Based Management Theory X
Work is something to be avoided.
People want to do as little work as possible.
Use: Control Supervision Punishment

6. Human Relations-Based Management Theory Y
The work itself can be rewarding.
People really want to do their job well.
Support using
Guidance
Development
Reward

7. Servant Leadership People have value as people.
Commit to improving treatment at work.
Employee first

8. Qualities of an Effective Manager
Leadership
Clinical expertise
Business sense

9. Management
Decisional
Interpersonal
Informational

10. Behavior of an Effective Manager
Interpersonal
Networking
Conflict negotiation and resolution
Employee development
Coaching
Rewards and punishments

11. Behavior of an Effective Manager (cont’d)
Decisional activities
Employee evaluation
Resource allocation
Hiring and firing
Planning for the future
Job analysis and design

12. Behavior of an Effective Manager (cont’d)
Informational activities
Spokesperson
Monitoring
Reporting

13. Conclusion Nursing management is a complex, responsible position.
Ineffective managers may harm
Employees
Clients
Organizations