1. Performance Management, II
OS352 HRM
Fisher
Oct. 16, 2003

2. Agenda Multi-rater feedback New issues in performance management
Group exercise

3. Multi-rater feedback Also known as 360° feedback
Often used for developmental purposes; can be used for perf. appraisal
May provide for better opportunity to observe, but many political issues
Facilitated feedback sessions can improve process, outcomes (Seifert, Yukl & McDonald, 2003)

4. Feedback in general
Often a stated source of dissatisfaction with performance management
Supervisor, employee with different perceptions
Generally uncomfortable for everyone involved (i.e., Jackman & Strober, 2003)
Good feedback should be
Timely
Specific
Participative

5. “New” work formats and performance management
Review scenario in team
How would you propose managing performance in this situation?
Think about
Tools
Process
Raters

6. For next class Topic: Discipline
Read pages , web article “Off-Duty, Out of Work” (link is on my website)
What are the legal, performance management issues involved in disciplinary matters?