1. 2nd International Taxi Forum Cologne 7.11.2008

2. The Finnish Quality Scheme
Lessons to be learned from
first years of implementation 1

3. Quality means Easy access to taxi services Efficient system of supply
Quality fleet
Good service onboard
Customer safety / Includes road safety
Sorting out customer complaints
Environmental sustainability

4. The Finnish Taxi System
Strict Access rules
Quotas = taxis
High class fleet
Maximum fares / street rides
Advanced Dispatching Centers
Taxi inspectors
90 % members of Finnish Taxi Federation

7. The Finnish Taxi System
Good customer satisfation
Quality norms in new Taxi Act ( )
Finnish Taxi Owners´ Federation builds quality scheme of its own
Reason: develop, guide and control quality

8. Challenges Motivation Some real gain must be shown
Voluntary participation in the scheme
Getting taxi owners informed
Finding opinion leaders
Principles must be congruent
Priorities to be decided on local level

10. Challenges The time has to be ripe and right
The scheme has to be unbureaucratic
Also reasonably inexpensive for taxi owners
Some pressure from customers
The time has to be ripe and right