1. Southwark Direct Payment Demonstrator Project 26th September 2012

2. Demonstrator project overview
6 Demonstrator LA’s across the country
Southwark, Wakefield, Oxford and Shropshire
Torfaen - Wales
Edinburgh - Scotland
3 LA landlords
9 Housing Associations/providers 2

3. What are Southwark Council/Family Mosaic doing and why
What we are doing and who it affects
1,474 Southwark Residents
526 Family Mosaic Residents
Potential to inform:
Universal Credit design to help our customers
Voluntary and 3rd sector support agencies 3

4. Additional guidance and partnership
Exceptions are planned in project
Pensioners
Some working age exceptions to be determined
Risk ranking is being developed which ideally
Will identify support needed
Will identify any exemptions
Deferral and “switch-back” process in place
Wider partnership working with the Credit Union plus 3rd/voluntary sector
Ipsos MORI Survey 4

5. Support for customers Workshops undertaken to:
map current support provision at a high-level
map “as is – to be” processes / customer journey
Voluntary / 3rd Sector input invaluable to:
Assess current support interventions for the different risk groups
See how support can fit into existing initiatives / projects
Support provision of Advice Days assisting customers with various banking/housing issues
Give direct ‘one to one’ support where referred 5

6. ‘Scores on the doors’ LBS FM TOTAL 1474 525 1999 1297 462 1759 88% 177
LBS FM
TOTAL
Total ‘original’ tenant sample
1474
525
1999
Responses to date
1297
462
1759
88%
 Around 70% of customers that have responded
have a bank account or Credit Union account
Not yet engaged
177 63
240
12% 6

7. Tenants receiving Direct Payment
LBS FM
TOTAL
‘Current’ tenant sample figures
1428
516
1944
Switched to direct payment in June -
212
Switched in July
640
Switched in August
189 75
264
Switched in September  
118 25
143
To be switched in October 54 39 93
Total receiving direct payment
1001
351
1352
% receiving direct payment  (end Oct)
70%
68% 7

8. Initial findings on first payments…….
90% of customers making payment
AGAINST
75% to 80% of rent payment received
Around 20 switched back to Landlord payment to date
2 of which received support and were switched back to direct payment
Too early for evaluating trends!

9. Next steps ………….
Continued offering of support for those not switched over
Offer of bill payment / ’Jam-Jar’ accounts
Continue to chase non-engagers
Currently around 240
By home visits
Working with the local JCP
Monitoring and Evaluation

10. Any questions? Karen Michael Karen.michael@southwark.gov.uk