1. Q1: Why did you visit this pharmacy today?
Pharmaco Chemist Patient Questionnaire Results – Openshaw Branch
Q1: Why did you visit this pharmacy today?
To collect a prescription for:
Yourself
Someone else
Both
Other
66%
24% 7% 3%
Q2: If you collected a prescription today, were you able to collect it straight away, did you have to wait in the pharmacy or did you have to come back later to collect it?  
Straight away
Waited
Came back
53%
45% 3%

2. Q3: How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required?
Not at all
Not very
Fairly
Very 2%
17%
81%

3. Q4: Thinking about any previous visits as well as the one today, how would you rate the pharmacy on the following factors:
Very poor
Fairly poor
Fairly good
Very good
Don’t know
The cleanliness of the pharmacy 0%
13%
86% 1%
The comfort and convenience of the waiting areas
0.7%
19%
79%
Having in stock the medicines/appliances you need 6%
93%
Offering a clear and well organised layout
11%
88%
How long you have to wait to be served
16%
81%
Having somewhere available where you could speak without being overheard, if you wanted to
12%
85% 2%
Q5: Again, including any previous visits to this pharmacy, how would you rate the pharmacist and the other staff who work there?
Very poor
Fairly poor
Fairly good
Very good
Don’t know
Being polite and taking the time to listen to what you want 0% 5%
95%
Answering any queries you may have 7%
92% 1%
The service you received from the pharmacist 6%
94%
The service you received from the other pharmacy staff
0.7% 8%
90%
Providing an efficient service
The staff overall

4. Smoking Eating Exercise 34%* 23%* 19%*
Q6: Thinking about all the times you have used this pharmacy, how well do you think it provides the following services?
Not at all well
Not very well
Fairly well
Very well
Never used
Providing advice on a current or longer term health problem 0% 8%
74%
17%
Providing general advice on leading a healthier lifestyle
69%
24%
Disposing of medicines you no longer need 6%
68%
26%
Providing advice on health services or information available elsewhere 7%
67%
Q7: Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
Smoking
Eating
Exercise
34%*
23%*
19%*
*Percentage of total respondents to question who said yes to receiving advice – this question was missed out by a large number of patients.

5. Q8: Which of the following best describes how you use this pharmacy?
This is the pharmacy that you choose to visit if possible
This is one of several pharmacies that you use when you need to
This pharmacy was just convenient for you today
72%
16%
12%
Q9: Finally, taking everything into account – the staff, the shop and the service provided – how would you rate the pharmacy where you received this questionnaire?
Poor
Fair
Good
Very good
Excellent 0% 6%
39%
55%

6. Q10: How old are you? Q11: Are you… 16-19 20-24 25-34 35-44 45-54
55-64
65+ 6% 5%
27%
26%
15%
13% 8%
Q11: Are you…
Male
Female
34%
66%

7. Q12: Which of the following apply to you:
You have, or care for, children under 16
You are a carer for someone with a longstanding illness or infirmity
Neither
44%
12%