1. Your LibQUAL+® Community: A Results Meeting
Martha Kyrillidou, Director
Statistics and Service Quality Programs
Association of Research Libraries
American Library Association (ALA)
Midwinter Meeting
Seattle, WA
January 22, 2007
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2. Results Notebooks
Sections for Overall, Undergraduates, Graduates, Faculty, Staff, Library Staff include:
Demographic Summary
Core Questions Summary
Dimensions Summary
Local Questions
General Satisfaction Questions
Information Literacy Outcomes Questions
Library Use Summary
Appendix describing changes in the dimensions and the questions included in each dimension.
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3. Results Results Notebooks (PDF)
Group Notebook (PDF)
Unified Notebook (PDF)
User Comments
Excel Data File
SPSS data files (if requested at registration) will be ed to the primary contact two to three months after the session has closed.
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4. Core Items and Dimensions
22 core items (i.e., questions)
Three dimensions:
Affect of Service – 9 questions
Information Control – 8 questions
Library as Place – 5 questions
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5. Understanding a Radar Chart
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6. Key to Radar Charts
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7. Radar Chart Basics
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8. What Do the Colors Mean?
Green
And
Blue
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9. What Do the Colors Mean?
Red
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10. What Do the Colors Mean?
Little Yellow
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11. What Do the Colors Mean?
A lot of Yellow
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12. Understanding Thermometer Charts
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13. Dimension Summary
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14. Library Use Question (Unified)
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15. 2006 LibQUAL+® Highlights: Overall
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16. Qualitative Analysis: User Comments
About one-half of users include comments on their surveys
User Comments available on the LibQUAL+ ® Web site
Download comments in Excel or text file
Skim the comments
Conduct Atlas.ti analysis
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17. General Discussion and Q&A
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18. Summary and Closure
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19. LibQUAL+® Resources LibQUAL+® Web site: http://old.libqual.org
Publications:
Events and Training:
Gap Theory/Radar Graph Introduction:
LibQUAL+® Procedures Manual:
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20. The LibQUAL+® Team MaShana Davis Technical Communications Liaison
Yolanda Glass
Administrative Assistant
Richard Groves
Customer Relations Coordinator
Martha Kyrillidou
Director, Statistics and Service Quality Programs
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