1. Value in your IT Investment
Measuring the “Return” on your IT investment

2. Technology vs. Solutions
Technology alone is an expense
Technology delivered in the context of a solutions drives VALUE
Solutions solve needs and their impact
VALUE is the financial, political, social gain derived from technology solutions
You Determine VALUE
Goal: Drive VALUE in your ECM Solutions
Value = Benefit / Cost

3. Technology Enables Value
Joined-up Government – eliminates impediments of data & document sharing built into perceived technical or legal requirements
Transparency – Creates and optimizes public value by allowing decision makers to see results of their operations
Results – Real Solutions
The Now Possible – new capabilities
The Improved – enable your processes
The It’s Right – auto-compliance

4. Technology Enables Value
Comprehensive, Integrated, Modular Solutions
Out-of-the-Box Configurability
Ease of Integration
Open, Secure & Scalable Architecture
Best balance between out of the box functionality and a development platform with custom coding.
Rapid Deployment
Low Cost of Ownership

5. Why Measure Value? My CIO told me too
It’s the right thing to do: Tax Payer’s Money
Transparency: all the counties are doing it
Justifies my purchase of xyz software
Measuring VALUE allows you to monitor performance across your IT portfolio of projects but more importantly, prioritize projects, consistent and unified reporting, and redirect as needed!

6. Cost: Simple or not? Value = Benefit / Cost
What do you include in costs?
Internal, pre-purchase discovery & learning?
RFP & other procurement costs?
Initial implementation?
Initial implementation plus add-on projects?
Where do you go to get it
Is it for one project or all projects
GOAL: Consistent & appropriate

7. Benefits: harder2determine
Promise of potential benefits exaggerated and oversold by project proponents
50% haircut by Fiscal Analysts
Elected Officials (career bureaucrats) prefer to avoid threats rather than manage risks
Fiscal Analysts – maintain status quo of baseline spending, staffing, processes, legacy programs (they manage) and dismiss soft dollar benefits of cost/penalty avoidance, service improvements, constituent benefit, etc
GOAL: Consistent & Appropriate

8. Value Does What You Let It?
Technology transforms public institutions so they might be responsive, responsible and relevant in the future
Measuring the VALUE of that technology allows public institutions to adapt to the political and economic conditions of the times so that they might deliver programs and services that are relevant to their constituents today.
Measure, Report, Adjust

9. Measuring What Matters
Costs – It costs $x to install & support ABC
Savings – I saved $xx by installing a new .net CMS platform compared to my old DOS
Payback Period – I was able to achieve a breakeven point of just under xx months after the initial deployment
ROI – I was able to achieve a xx.x% ROI

10. Measuring What Matters
Effectiveness – I was able to save $xxx per employee by scanning Social Services cases and integrating back to their CMS while reducing the “application to voucher” by 10 days
Efficiency – I was able to save $x,xxx by implementing mobile technology and GPS software for field workers that optimized employee routes & work in field

11. Measuring What Matters
Earnings – I was able to earn $xx,xxx per month by installing an ECM workflow to proactively manage my performance based contract in Housing according to HUD
Constituent Service – By creating a web based 311 application that initiates a service request resulting in work orders being fulfilled in 24 hours compared to 72 hours+ in the manual system with an Thank You!

12. Measuring What Matters
Cost Avoidance – I was able to avoid . . .
Hiring xx additional staff as the workload increased OR
XXX,XXX sq. ft. of office space saved due to reduced document storage needs OR
$xx,xxx in development costs avoided due to out-of-the box integration capabilities of my solution OR
$x,xxx per employee in overtime hours worked each tax period

13. Measuring What Matters
Return on Vote – I was able to purchase and implement an ECM solution with a local Phoenix Partner that was completed on time, to specifications resulting in a 33% increase in case worker efficiency and effectiveness while immediately improving our compliance to federal program guidelines by 50% while simultaneously reducing the “application to service” time of our constituents by 10 days. My staff should be commended.

14. Determining Value: A Process
Gather - how many projects?
Determine Goal – SLA for internal, external
Draw Line – know where you are today
Determine Costs – difficult but necessary
Prioritize – options, risks, value
Choose – consider magnitude of value
Oversee – manage the projects
Track Value – a few meaningful SLA
Report Value – dashboards, at-a-glance
Redirect Value/Reprioritize – use data to adjust
Promote!!!