1. Unified Communications Things to Consider…
Jeff Ridley
ShoreTel, Inc.

2. Unified Communications
Convergence of Rich Communications Media and Presence with the Company’s Business Information and Processes

3. Five Things to Consider
5. The Network Infrastructure Requirements

4. Network Infrastructure
REVIEW REQUIREMENTS
FOR DESIRED APPLICATIONS
Voice Over IP
Presence and IM
Audio Conferencing
Business Integration
Unified Messaging
Application Sharing
Document Conferencing
Identify the Solutions that Leverage
Your Existing Network

5. Five Things to Consider
4. Manageability and Training Requirements
5. The Network Infrastructure Requirements

6. Manageability & Training
Solutions Should Be Simple to Manage, Limited Complexity
Web based interfaces – minimal things to manage in the system
Compare Training Requirements
What’s required to get ready?
Selecting the Easiest to Manage
Translates Directly to your ROI

7. Five Things to Consider
3. Capabilities, Features & End-User Ease
4. Manageability and Training Requirements
5. The Network Infrastructure Requirements

8. Communications Control
Real Time
Presence
Directory
Integration
Caller
Information
Desk Phone
Soft Phone
Mobile Phone
Unified Messaging

9. Instant (Text) Messaging
Collaboration
Buddy List Presence
Instant (Text) Messaging
Document Sharing
Application Sharing

10. Mobility One Number Routing Published Presence Mobile At the Office
Tele-work
In the Office

11. Five Things to Consider
2. Open System for Business Integration
3. Capabilities, Features & End-User Ease
4. Manageability and Training Requirements
5. The Network Infrastructure Requirements

12. Business Integration Enable Communications According to Business Rules
Improving service experiences and your staff’s efficiency
Enable your Business Applications with Communications
Improving productivity and making end-user activities easier

13. API’s Available Across the Network
Back Office – Control
how customers are handled
Desktop – Enable personalization
and automation to save time
IP NETWORK
Calls Flowing Across the Network
Available Thorough Out the Network – Where Workers / Applications Are

14. Five Things to Consider
1. Your Overall User & Business Objectives
2. Open System for Application Integration
3. Capabilities, Features & End-User Ease
4. Manageability and Training Requirements
5. The Network Infrastructure Requirements

15. Overall Business Objectives
Identify Who Suffers from Ineffective Communications
Who’s contact with the customer is revenue generating?
Who’s contact with customers drive customer satisfaction?
Which organizations “team” across the organization?
Identify Who They Communicate With and Why

16. Five Things to Consider
1. Your Overall User & Business Objectives
2. Open System for Application Integration
3. Capabilities, Features & End-User Ease
4. Manageability and Training Requirements
5. The Network Infrastructure Requirements

17. Thank You