1. Director’s Report to the Florida Rehabilitation Council
Allison Flanagan, MRC, CRC
April 16, 2019
Palm Beach Gardens, FL

2. Customers Determined Eligible Unsuccessful Closures
July March 2019 Customer Case Status
Area
Referrals
Applicants
Customers Determined Eligible
IPE’s
Completed
Successful Closures
Unsuccessful Closures 1
2,812
1,524
1,378
1,132
521
758 2
4,790
2,783
2,567
1,952
654
1,002 3
5,746
3,374
3,222
2,535
1,001
1,240 4
4,202
2,599
2,229
1,669
606
807 5
2,754
1,413
1,239
887
403
694 6
5,814
2,946
2,510
1,964
626
1,108 7
4,006
2,408
2,051
1,519
499
900
State
30,127
17,048
15,197
11,659
4,310
6,509

3. Primary and Secondary Disability Group of Customers Served State Fiscal Year (July 1, March 31, 2019)
Disability Group
Area 1
Area 2
Area 3
Area 4
Area 5
Area 6
Area 7
State
Developmental
20.6%
25.7%
27.9%
26.5%
23.4%
14.4%
29.2%
23.8%
4.0%
5.5%
5.3%
4.2%
4.4%
2.2%
5.0%
4.3%
Learning
7.2%
9.4%
7.3%
6.4%
15.1%
23.6%
11.9%
11.7%
7.1%
8.6%
8.4%
13.9%
16.7%
11.4%
10.7%
Chronic Medical
15.5%
12.1%
9.6%
9.3%
4.8%
8.2%
10.0%
11.8%
13.3%
15.3%
8.7%
7.8%
9.8%
Mental Health
32.6%
32.2%
31.0%
40.0%
35.9%
48.4%
37.7%
37.1%
31.3%
32.1%
39.9%
36.7%
33.7%
37.0%
34.4%
Orthopedic
14.7%
10.4%
9.2%
3.6%
6.2%
4.7%
5.7%
5.9%
5.4%
3.5%
2.4%
3.4%
4.5%
Sensory
8.9%
9.9%
8.1%
6.7%
2.1%
2.8%
2.7%
2.5%
1.9%
1.7%
1.8%
2.3%
Substance Abuse
0.4%
0.3%
0.1%
0.2%
0.9%
0.5%
1.0%
0.7%
1.1%
1.2%

4. Provider Referral Data Overview
Including Pre-ETS, VR providers received and accepted 3,211 more referrals in SFY than SFY
Excluding Pre-ETS, VR providers received and accepted 155 less referrals in SFY than SFY (1.29% difference)
Referrals were accepted by 39 more providers in SFY than SFY ; greater competition for referrals
Referral data has been presented to Florida ARF

5. March 2019 Youth & Student Snapshot
Area
Age
14-21
(Students & non-students)
Total
Caseload
% of Caseload
Current Potentially Eligible Pre-ETS
Cumulative
Pre-ETS Students 1
2,045
4,898
41.75%
574
885 2
3,085
6,703
46.02%
880
2,054 3
3,518
7,870
44.70%
1,238
1,993 4
2,634
5,887
44.74%
419
1,078 5
1,505
2,769
54.35%
656
1,369 6
4,906
8,062
60.85%
637
857 7
2,967
5,465
54.29%
502
809
State
20,660
41,654
49.60%
9,045

6. Total Entering Services Job Retention Services
Number of Customers Entering Service by Area
State Fiscal Year (July 1, 2018 – March 31, 2019)
Area
Total Entering Services
Category 1
Percent in Area
Category 2
Percent
in Area
Job Retention Services 1
1,045
460
8.02%
585
10.52%
183 2
1,856
806
14.05%
1,050
18.88%
298 3
2,455
1,078
18.80%
1,377
24.76%
265 4
1,636
906
15.80%
730
13.13%
171 5
837
401
6.99%
436
7.84%
205 6
1,956
1,306
22.77%
650
11.69% 14 7
1,511
778
13.57%
733
13.18% 68
State
11,296
5,735
100%
5,561
1,204

7. Note: Category 1 and 2 Remain Open
Waitlist Summary
Note: Category 1 and 2 Remain Open
As of
March 31, 2019
Average
SFY 17-18
SFY 16-17
Customers
on Waitlist
Category 3
198
133
280
Average Days on Waitlist
208 82
160

8. Expenditures by Category
Expenditure Category
SFY YTD
(thru Feb. 2019)
SFY
Salaries and Benefits
$31,414,659
$47,656,880
Purchased Client Services (ES & SE)
$61,384,035
$102,345,695
Purchased Client Services (Pre-ETS)
$18,159,964
$10,667,846
Contracted Services
$7,711,986
$15,998,141
Other Operating Expenditures
$8,492,519
$13,169,682
Total
$127,163,163
$189,838,244

9. March 2019 Caseload Snapshot
Area
Field Staff Carrying a Caseload
Average Caseload
Median (Middle) Caseload
Maximum Number of Cases 1 54 91 89
179 2 77 87 90
240 3 81 97
108
197 4 73
150 5 31 99
154 6 75
107
111
212 7
101
State
445 94 96

10. Staff Vacancies and Turnover SFY 2018-19 (July 1, 2018 – March 31, 2019)
Area
Total Positions
Vacancies YTD
Turnover YTD HQ
142 12
8.45% 1 97 28
28.9% 2 86 15
17.4% 3
103 26
25.2% 4 19
18.4% 5 59 32
54.2% 6 94 23
24.5% 7 69 31
44.9%
State
753
186
24.7%

11. Provider Placements as Percentage of Total
Gainfully Employed and Provider Placements
State Fiscal Year (July 1, 2018 – March 31, 2019)
Area
Gainfully Employed
Provider Placements
Provider Placements as Percentage of Total 1
521
183
35.12% 2
654
426
65.14% 3
1,001
727
72.63% 4
606
468
77.23% 5
403
213
52.85% 6
626
297
47.44% 7
499
344
68.94%
State
4,310
2,658
61.67%

12. Total Unsuccessful Closures after Referral to a Placement Provider
State Fiscal Year (July 1, 2018 – March 31, 2019)
Area
Total
Unsuccessful
Closures
Unsuccessful Closures after Referral to Placement Provider
Unsuccessful Closures after Referral as Percentage of Total 1
758
243
32.06% 2
1,002
460
45.91% 3
1,240
714
57.58% 4
807
415
51.43% 5
694
263
37.90% 6
1,108
448
40.43% 7
900
469
52.11%
State
6,509
3,012
46.27%

13. Unsuccessful Closures by Reason
State Fiscal Year (July 1, 2018 – March 31, 2019)
Reason for Exit
SFY Through Q3
SFY
Through Q2
SFY
Total
No longer interested
4,043
2,686
5,756
Unable to locate or contact
1,964
1,338
2,972
All other reasons
238
166
426
Health/Medical - Longer than 90 days 85 51
N/A
Criminal Offender - In correctional institution 59 39 61
Transferred to another agency 48 36 74
Death 53 31
In institution other than prison/jail 9 5 27
Disability too significant - ineligible 4 3 12
Reserve Forces called to active duty 1
Foster Care - Moved from Area
Ineligible - After determined eligible
6,509
4,356
9,389

14. Provider Capacity Update
Provider Type
SFY Q3
SFY
SFY
Discovery/
Customized Employment
122 Certified
54 in Courses
106 Certified
61 Course pending
96 Certified
33 in Courses
CBTAC
61 Certified
65 Certified
64 Certified
Project SEARCH Sites
36 Sites
32 Sites
WBLE
31 Districts applied
30 Districts
20 Districts
29 Empl. Spec.
STAR Portal Participating Districts
64 Districts
53 Districts
Youth Peer Mentoring
118 Agencies
21 Mentors
72 Agencies
15 Mentors
11 Agencies
3 Mentors

15. Innovation & Expansion Pilot Projects
Project/ Provider
SFY through Quarter 3
The Business Center for Diversity and Inclusion (BCDI) – Operated by The Diversity Initiative, Inc.
Employer Commitments- 134
First time job placements- 147
Repeat Placements- 76
The Arc-2-Work: a work-skills training program – Operated by the Arc of Alachua County
Participants- 23
Volunteer Placements- 19
Job Placements- 2
VR Referrals- 23
The Industry Readiness Training (IRT) Program – Operated by Brevard Achievement Center
Placements- 5
VR Referrals- 3
Discovering Your Potential (DYP) – Operated by Gulfstream Goodwill Industries, Inc.
(Indian River, St. Lucie, Martin & Okeechobee counties)
Participants- 12
Career Experience Placements- 12
Job Placements- 6
VR Referrals- 12
(Palm Beach County)
Participants- 13
Career Experience Placements- 11
Job Placements- 11
VR Referrals- 2

16. Workforce Innovation Opportunities Act (WIOA) Transition & Other Employment Updates
Pre-ETS- VR staff provided information on Pre-ETS and other VR services at four regional Winter Institutes this quarter, and at the Panhandle Area Educators Consortium. Information was also presented at an Institutes for Post-Secondary Education programs conference designed for youth with disabilities.
Youth Peer Mentoring- As of March, 118 provider agencies have received training to be Youth Peer Mentor Providers. Of those, 32 agencies have completed registration and 21 have at least one Mentor on staff. Monthly technical assistance webinars are offered to YPM providers.
Supported Employment- VR and APD staff are meeting monthly to develop communication plan for local staff. Plans made to develop joint training for field staff. New SE webinar series developed for VR staff.
Self-Advocacy- Training post-assessment has been successfully completed by 482 individuals

17. Workforce Innovation Opportunities Act (WIOA) Business Relations (BR) Update
The FAA recruitment session and site tour in Jacksonville is scheduled for May All VRCs have received info about the program and were instructed to encourage interested participants to apply.
Business Relations and Area 3 leadership are facilitating a Specialisterne internship project at Deloitte (Orlando location) for individuals with autism.
BRRs in Area 7 have recently coordinated 3 VR Career Fairs, with a total of 13 employers and 167 participants in attendance. Another Career Fair will be held in Green Acres on April 18.
Currently planning for a spring VR Career Fair with Dept. of Revenue in Tallahassee

18. Ombudsman’s Customer Relations Report
Factor
SFY , Q3
SFY
SFY
Total Contacts
1,587
2,305
2,461
Information & Referral Requests
857 (54.0%)
1,187
1,333 (54.2%)
Complaint Requests
730 (46.0%)
1,118
1,128 (45.8%)
App/Eligibility
25 (3.4%)
47 (4.2%)
55 (4.9%)
Nature/Scope of IPE
142 (19.5%)
243 (21.7%)
207 (18.3%)
Quality of Counseling
251 (34.4%)
342 (30.6%)
380 (33.7%)
Delivery of Services
143 (19.5%)
231 (20.7%)
195 (17.3%)
Cost of Services
93 (12.7%)
105 (9.4%)
117 (10.4%)
Term. of Services
53 (7.3%)
84 (7.5%)
101 (9.0%)
Other Complaint
24 (3.3%)
66 (5.9%)
73 (6.4%)
Valid
91 (12.5%)
202 (18.0%)
Valid-No-Fault
121 (16.6%)
174 (15.6%)
183 (16.2%)

19. Administrative Hearing Requests by Area and Reason SFY 2018-19, through Q3
Reason for Request
Case Closure
Nature/Scope
of IPE
Other Reasons
Total
SFY
18-19
17-18 1 2 3 6 4 5 7 9 17 14

20. Additional Program and Project Updates
VR Works! Developing a system to evaluate the quality of employment outcomes based on the use of the VR Works tools.
Pre-VR Works outcome vs. Post-VR Works utilizing the 3 tools
Do we have more customers entering post-secondary training that leads to career pathing?
Is the average salary higher, are there promotional and growth opportunities in the goals developed post-VR Works?
Service Provider Choice Directory Usage-
External use statistics for January 1- March 31, 2019-
Site visits- 142,900
Page visits- 1,867,000
Internal use statistics for January 1- March 31, 2019-
Site visits- 3,760
Page visits- 6,200

21. Comments and Questions Welcomed
Thank you!
Comments and Questions Welcomed
Allison Flanagan