7. Case Types Academic Issues Attendance Needs study skills
Both/attendance/academic issues
Behavior
Personal
Other

8.
Telephone
Face to face
Post card
Snail Mail

9. Steps in Working a Case
Step 1 – Send an to the student within three (3) days of receiving a case.
Step 2 – If you have not received a reply from the student within two (2) days, telephone the student. First check to see if the student is still enrolled in the class(s).
Step 3 – If after another two (2) days you still have not received a response from the student, again check to see if the student is enrolled, if he/she is enrolled, then hand deliver a confidential post card to the student’s class, deliver the card to either the instructor to give to the student, or if you know the student, deliver the card to the student directly.
Step 4 – If after a 24 hours period you have not spoken with the student as a result of your previous attempts to contact the student forward a note to the student using the U. S. Post Service.

11. My to Do List
Click on a student name to open the case to work the case