1. IPSG-Meeting 28.-29.4.2005 Luxembourg info@4qconference.org

2. WELCOME

3. CAF AT 4QC

4. Promoting new CAF at 4QC A CAF Centre at 4QC
·   presentations about the new CAF at 4QC (CAF Info Shops)
·   presentations about the different ways of disseminating CAF.
·   CAF –handbooks done in different countries will be presented.
·    A showcase where all the different language versions of CAF are displayed.
·   EIPA will present their CAF-training.
·   Possible future CAF-events will be promoted.
etc...

5. AGORAS

6. AGORAS 1 Wednesday 27.9.2006 from 11.30 to 12.30
1.1. ICT as part of delivering strategy
1.2. Finding a competitive image – the public sector as an employer
1.3. Ensuring dialogue with citizens
1.4. Thinking long term – saving tacit knowledge in public organisations
1.5. Co-operation in a crisis situation

7. AGORAS 2 Wednesday 27.9.2006 from 15.45 to 16.45
2.1. Rooting the strategy –speak,speak, speak
2.2. ICT is everywhere – except in productivity statistics
2.3. Providing choice – diversity
2.4. Does Quality last? – What has happened to previous Best Practices?
2.5. Long term planning – next week or twenty or next from now?

8. AGORAS 3 Friday from 9.45 to 10.30
3.1. What can customers expect – how to define quality targets?
3.2. How verify impacts? When do we know we have made a difference?
3.3. Action satisfaction – how immediate corrections are possible?
3.4. Knowledge management in cross-cutting initiatives
3.5. From benchmarking to benchlearning – why and how?

9. PREPARATION TIMETABLE

10. 4QC at IPSG-meetings UK I 9/2005
Update on programme preparations, BP workshop manual, instructions for speakers
UK II 12/2005
Update on practical arrangements, approval of 2nd Call
A I 2/2006
Presentation and approval of the printed programme
A II 4/2006
Update on preparations, preparations for BP-presentations for workshops
FIN I 7/2006
Update on preparations, update on registration situation

11. Key Deadlines 10/2005 2nd Announcement
Deadline for nomination of BP´s
Deadline for nominating facilitators
Final deadline for delivering full case descriptions of BP’s
4/ Final Programme
4/ Registration opens
Deadline for reserving Stands
Conference