1. #Conflict Resolution: Kick Conflict to the Curb

2. I am your facilitator today, Angela Holmes.
Hello & Welcome
I am your facilitator
today, Angela Holmes.

3. Agenda Icebreaker Why is there conflict? How to handle conflict
Conflict resolution styles
Barriers to conflict resolution
Your role as a leader
Homework

4. Take a tag Create your label Think, Pair, Share
Icebreaker
Take a tag
Create your label
Think, Pair, Share
Don’t write your name but write one word that describes you at work. More me, today, I will write Problem-Solver. Take a minute to identify your label.
Next find a partner and discuss this.

5. Who are you? What is your role? Why is our topic important to you?1
Introduction
Who are you?
What is your role?
Why is our topic important to you?
How many of you have conflict in your workplace? Stand up.
Remain standing if it is your job to solve this conflict.

6. Why is there conflict in the workplace?2
Conflict
Why is there conflict in the workplace?
List why/what causes conflict in the workplace. Discussion
Conflict can be perceived vs real

7. 3
What should you do?
What methods do you use now to stop conflict?

8. Steps to Resolve Conflict
Stop
Listen
Deal with it
Develop a plan
Do any of you have a plan now?
Tell us about it.

9. Quotations are commonly printed as a means of inspiration and to invoke philosophical thoughts from the reader.
This is a great quote for me to truly think about. I am a talker. It is much for difficult for me to listen.

10. How good of a listener are you?
Listening test – separate page with paper & pen

11. Conflict resolution styles4
Conflict resolution styles

12. Conflict Resolution Styles
Conflict Resolution Styles *Thomas-Kilmann Conflict Mode Instrument (TKI)
Compromising
*Somewhat assertive
*Somewhat cooperative
*Work to find quick solution accepted by both sides
Accommodating
*Generous
*Self-sacrificing
*Satisfies other person
Avoiding
*Unassertive
*Uncooperative
*Withdraw from issue or situation
Collaboration
*Assertive
*Cooperative
*Works to find a solution that satisfies all
Competing
*Assertive
*Uncooperative
*Pursues own concerns at other’s expense. .
Handout for more info

13. Which style is your style?
Take a moment to consider your style.
Think
Pair
Share
What is your style?
Which style is best?
Read example for the Think-Pair-Share
Work style diff, cultural diff, personality clash, leadership conflict, disagreement with co-worker

14. Thomas-Kilmann
Each of us can operate within any of the five however we are probably better at some than others. Learn to master a few and use them at work.

15. 5
Barriers
List barriers & discuss next slide

16. Barriers to success Silos Lack of respect for others Gossip
Openness to the process
Issues that did not get resolved previously
Any others?

17. 6
Your role as a leader
Discuss role

18. Leader
What is your role? How should you handle conflict? What have we learned so far?
YOU
Employee
Friend
Discuss when leader has issues. Harassment/bullying and how to handle.

19. 7
Homework

20. Homework
Make a commitment to handle conflict head-on and in a professional way
Write out the steps needed for YOU to successfully handle conflict when it happens
Keep this plan handy and available

21. Thanks Any questions? You can find me at @Angela_Holmes_1

22. Good Luck!