1. Joint ICPM/Netspar Discussion Forum Maastricht University
The Pension Delivery Organization
of Tomorrow: Theory and Practice
Claude Lamoureux (Canada)
A Canadian ‘High Performance’ Model
1:30 pm, Tuesday, October 30, 2007

2. January 1991 – Results for Total Sample

3. January 1991 – Results for Total Sample

4. Our Vision
Outstanding Service Today…
Retirement Security Tomorrow

5. Our Values Providing outstanding service to our members
Openness and honesty in all communications
Conducting our business with uncompromising integrity
Our people are our most valuable resource
Talent lies with the individual, success lies with the team

6. Overall, OTPP continues to score highly in most areas
Overall, OTPP continues to score highly in most areas. On average, Service Climate, Openness, Direct Supervision and Recognition are rated particularly highly