1. Warranty process

2. Frequent ask questions
How long is the warranty for the DCP package?
What covers the warranty?
How to avail the warranty service?
How will you process defective and faulty device to warranty?
How will they get the defective and faulty device?
How long will it take to return?
Does the device for warranty will be replaced?
How to properly care for the equipment to avoid breakdown and cases of void warranty?

3. DCP package Warranty
The supplier guarantees 3 years warranty on parts and non-consumable
System unit
Monitor
Keyboard & Mouse
Network Device
(MCT)
Ethernet Switch
Network Hub
AVR & UPS
Projector
Printer
Speaker

4. DCP package Warranty NOT INCLUDED IN WARRANTY Cables and Cords Headset
Operating System
Application Software
MS Office
Antivirus
Other 3rd party software installed

5. DCP package Warranty Warranty will be void in any case of:
Water damage
Electrical damage caused by an external power source
Unauthorized opening of the item
Unauthorized repair using a third-party service center
Damage caused by installation of unapproved accessories or software
Damage caused by unauthorized modification of parts

6. Service Reporting Procedures
In case equipment problems or breakdown is experienced, the following procedures must be followed to ensure fast and efficient service:
Name of School: Complete School Address: School ID: Batch Number: ICT Coordinator: Mobile and/or School Phone: Address: Unit Model: Serial Number: Date Released: Warranty Card Number: State Problem Encountered:
Before contacting the Supplier:
To report a concern, the school representative must make sure to be ready with the following information:

7. Sample report

8. Sample report

9. Look for this Warranty Sticker

10. Service Reporting Procedures
In case equipment problems or breakdown is experienced, the following procedures must be followed to ensure fast and efficient service:
The school representative contacts the Supplier’s Care via landline/mobile/ through the details posted in the Contact Sticker found in every equipment.
If the information is complete, an “Authorized Technician” will call to isolate the concern and perform Telephone Support within one hour from confirmed receipt of details.
If the information is incomplete, Customer Care will have to call first to complete all information before a Technician can call to assist.

11. Service Reporting Procedures
In case equipment problems or breakdown is experienced, the following procedures must be followed to ensure fast and efficient service:
During Telephone Support: If the problem is resolved, Customer Care calls the school to validate completeness of work and closes the call ticket. If the problem is unresolved, the Supplier will perform one of the following: On-site repair service. Pullout defective unit for repair. Send replacement item and perform Telephone Support for installation. After it is performed and the problem is resolved, the Supplier’s Customer Care calls the school to validate the completeness of work and closes the call ticket.

12. Equipment Maintenance and Care Tips
Keep equipment clean and away from dust.
Do not eat or allow food near the computer units.
Keep the computer units plugged in the UPS when operating. The UPS protects your units from sudden power fluctuations/outages.
Keep the UPS charged.
Keep the equipment in its original configuration. Avoid installing unauthorized and/or unlicensed/pirated software.
Always keep your anti-virus software up to date.
The school must be ready with its completed documents and facilities, such as rooms and electricity, before a delivery is made.