1. Direct Payments Forum Personal Budget Support Framework 7TH March 2017

2. Facilitators
Jan Major, Service Manager, Early Intervention & Prevention Adult Resources
Helen Walker, Procurement Manager
Sasha Jeffries, Connect to Support Project Officer

3. Agenda Introductions & Welcome – Jan Major
PBS Customer survey feedback – Jan Major
Personal Budget Support Framework – Helen Walker
Connect to Support- Sasha Jeffries
Next steps- Jan Major
Discussion & Feedback – all
Closing comments – Jan Major

4. DP Customer feedback

5. Survey results In excess of 100 responses
63.7% of responders have accessed support from the Personal Budget Support Service at some point since being in receipt of a DP
54.2% people found the service very helpful
The support accessed-
87% of DP users required support with set up of a DP
16.9% support to recruit a PA
19.7% support with the brokerage of a DP
35.2% costing a Support plan
32.4% required on-going support with managing a DP
29.6% support to provide supporting information for spend of DP to the pre-paid card portal
57.7% occasionally access support from the service

6. Survey results contd.... Services people told us they would benefit from in managing their Direct Payment that were not currently provided. . Support with recruitment of PA’s . Ongoing support and advice with being an employer . Dealing with the payroll companies directly . Access to training for their PA’s . Someone to manage the DP on their behalf . Clear information on what people can use their direct payment to purchase

7. What we have learnt
Absence of a service to support individuals who require 3rd party money management . This has impacted on people’s decision to take up the option of a DP
Development of the PA market in LBH is required to establish a supply or appropriately skilled workers
SU’s require more ongoing support with managing their DP than originally anticipated
Administration has been minimised with pre-paid card, but can still be off putting for some residents
Continued education/promotion of Direct Payments is required for residents and staff to de-mystify the system and promote benefits of choice and control

8. PERSONAL BUDGET SUPPORT CHANGES

9. Objectives of proposed accredited provider list / framework
Provide an opportunity to promote wide range of providers/services to residents
Provide choice, control and transparency of pricing for residents
Only pay for services/support actually delivered
Will reduce gaps in support services available, and encourage increased take up in DP's through provision of a more comprehensive service
Enables focused development of the Personal Assistant market
Model is scalable based on resident demand

10. Proposed framework structure

11. How will the Provider list operate?
Qualifying Providers will show an interest in being on the provider list and complete a qualifying application for the services they can provide
Approved Providers to register services on Connect to Support
The contract and payment will be between the Service User and the Provider
The terms of the Provider List and Qualifying Providers will be reviewed annually
LBH will support periodic engagement events with providers during the life of the Framework
Providers will be invited to hold educational/promotion sessions for staff and service users to promote DP take up

12. How will the Provider list / framework work for DP Users?

13. Questions

14. Promoting the PROVIDER LIST with residents
Connect to Support Hillingdon
Promoting the PROVIDER LIST with residents

15. Connect to Support – information & advice
These information and advice pages would be updated with details of the support available through the framework
Links to providers information and advice would be included in this section.

16. Connect to Support – example store
Every provider on the framework would have their own pages, like this example
Confirmation that service is part of accredited framework would be included here

17. Connect to Support – example service
Example store – each provider would have a site presence
PB support would fit in this category