1. The Challenges of developing a patient survey
Neuro Oncology CNS
Southmead Hospital
November 15, 2017

2. “Patient experience survey is important as this provides the opportunity to improve patient care, enhance strategic- decision making, meet patient expectations, effectively manage and healthcare performance and document benchmarks for health care organizations.” - LaVela and Gallan ( 2014)

3. On going issues:
Patient survey too long
Patient response low
When is the right time to send the patient feedback ?
What areas of patient pathway should be covered?
Patient Group – patients may have cognitive problems
Is there anything else ?

4. Question remains… How do we identify the right questions?
How often do we send them out?
Do we send out reminders for non responders within a time frame? By what means – paper or online?
By what means? – paper or online? Or both to accommodate patients needs
What do we do with the results?
Are they actionable?
Are they comparable ?