1. Accountability to Affected Population

2. Contents Definition of Accountability to Affected Population (AAP)
International frameworks supporting the AAP
CCCM & Shelter/ NFI sector commitments on AAP
Resources for AAP
Survey results

3. 1. Definition of Accountability to Affected Population (AAP)

4. “IT IS NOT THE WHAT, IT IS THE HOW”
Good programming
Meaningful participation of crisis affected people
“No, we already work with experts.”
“Did you ask what SHELTER people preferred?”

5. What is Accountability to Affected Population (AAP)
Communities are affected differently by the crises and the nature of needs vary from one person to another
Accountability to Affected Population is a guiding principle and a commintment which envision to use responsi

6. definition cont’d
Accountability to Affected People is a guiding principle and commitment that underpins all humanitarian or development work to use power responsibly by taking account, giving account to and being held to account by the people aid workers seek to assist. It is an ideal which can be reached trough the implementation of activities aimed at ensuring that community are part of the decision-making process and that a transparent and open communication line is maintained between aid workers and affected communities.
Accountability is complementary to protection and is rooted in a rights-based approach where Humanitarian agencies and donors are the duty-bearers. AAP supports the achievements of protection outcomes as it promotes inclusive, equitable and meaningful access to decision making, programming and services.

7. How Managers Become Leaders
Dynamics to account for
How Managers Become Leaders
Based on the article by Michael D. Watkins
Collective
Top level commitment to AAP, but with…
Voluntary participation in collective structures and non-binding decisions
Collection of diverse organisational cultures
Competing thematic and funding agendas
Organisational
Top level commitment to accountability to affected populations, with…
Clear chain of command and line management
Harmonised organisational culture
Common objectives at country level
The CHS is probably easiest to apply at the organisational level, because of governance issues, and this is something you need to understand if you want your actions on AAP to be successful.
Harvard Business Review

8. 2. International frameworks supporting the AAP
The Transformative Agenda
The 9 Core Humanitarian Standards on Quality and Accountability
The Interagency Standing Committee four Core Commitments
The Grand Bargain

9. 3 . CCCM & Shelter/ NFI sector commitments on AAP
Established two way communication with beneficiaries,
Information helpline ( Inter-agency call centre) to provide information and record complaints,
AAP including Communication with Communities (CwC) & Complaint and Feedback mechanisms (CFMs) reflected in partnership agreements/ reporting,
Portion of funding designated for establishment of CFMs,
Sensitization on Rights based assistance,
AAP messages integrated in all existing information provision,
AAP/CWC focal persons in all regions,
For project appeals, AAP reflected as scoring criteria in HRP,
AAP/ PSEA training for all field staff conducted.

10. 4. Resources for AAP

11. 5. Online survey results
There is a high level of awareness amongst the responding community as to what accountability means and what respective agencies and the IASC have committed to with respect to AAP
AAP is evident in staff job descriptions and new staff are prepared, briefed and oriented about AAP.
The response is identifying and enhancing the capacities of affected communities and their government.
The response is being approached and monitored against a “Do No Harm” framework.
Is there a high level of awareness amongst the responding community as to what accountability means and what respective agencies and the IASC have committed to with respect to AAP?
Is AAP evident in your staff job descriptions and are new staff being prepared, briefed and oriented about AAP?
Do you think the response is identifying and enhancing the capacities of affected communities and their government(s)?
Is the response being approached and monitored against a “Do No Harm” framework, to ensure that interventions are not exacerbating conflict or causing harm.

12. results cont’d
Communities are involved in developing criteria for beneficiaries selection and the processes is public and transparent
There’s coordination between existing complaints and response mechanisms, and are entry points established with accessibility by communities in mind
Communities know the difference between workers from different agencies, and the difference between their mandates and roles
Communities have access to regularly updated information regarding their rights, what agencies are working with them, what their aims and plans are, how they can be contacted and how they can submit a complaint
Formal complaints and response mechanisms are in place and were established through community consultation
Are communities involved in developing criteria for the selection of beneficiaries, and are criteria and beneficiary selection processes public and transparent?
Do communities know how to tell the difference between workers from different agencies, and the difference between the mandates and roles of different agencies?
Is there coordination between the existing complaints and response mechanisms, and are entry points established with accessibility by communities in mind? (For example, can women equally access complaints mechanisms? Would communities clearly be able to identify which mechanism to access for what problem?)
Do communities have access to regularly updated information regarding their rights, what agencies are working with them, what their aims and plans are, how they can be contacted and how they can submit a complaint?
Are formal complaints and response mechanisms in place and were they established through community consultation, to ensure they operate in a way that is appropriate for them?

13. results cont’d
Indicators per commitment that sector members should commit to for 2019.
1. Please select 1 indicator per each commitment that the sector members should commit to for 2019.