1. Department of Health and Human Services
Introductions

2. Medical Reserve Corps Coordinator
MRC 101
Core Competencies
Liisa Jackson
Medical Reserve Corps Coordinator
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

3. MRC 101- Basics What is the MRC? Who should join?
NEIGHBOR HELPING NEIGHBOR
Who should join?
ANYONE and EVERYONE
What are MRC Volunteer requirements?
INTEREST AND DESIRE TO HELP
What is the Role of the MRC?
SUPPLEMENT FIRST RESPONDERS
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

4. State Citizen Corps Councils Tribal / Local Citizen Corps Councils
MRC 101- STRUCTURE
Promoting a culture of service, citizenship and responsibility
National Citizen Corps Council
Corporate Support
Charter Federal Partners
Affiliate
Programs
State Citizen Corps Councils
Tribal / Local Citizen Corps Councils
American Public
DHS / EPR / FEMA
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor
DOJ / IACP
DHS / State & Local
DHHS / OSG
DOJ / NSA

5. MRC 101- Liability
Federal Volunteer Protection Act (42U.S.C.§14501 et seq)
immunity from liability for negligence for people who volunteer for a government entity or a non-profit organization
Good Samaritan Laws (state laws)
protect health care workers from liability when they render emergency care or treatment. Coverage depends on there being an emergency
Massachusetts Tort Claims Act (M.G.L. c. 258)
Public employees are protected from liability for negligent acts or omissions if they acted within the scope of their employment
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

6. MRC 101- Liability
IMPORTANT to REMEMBER
State Emergency Declarations: During a large scale emergency, there will most likely be special legislation or Executive Orders to help assure volunteers that they will have liability protection, but not likely Workman’s Compensation Insurance
There is NO Workers’ Compensation protection in most situations for MRC volunteers.
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

7. MRC 101- Core Competencies
Personal Protection Protocols (PPP)
Personal/Family Protection Plan
Chain of Command
Role of MRC in emergencies
MRC Communication protocols
Mental/Behavioral Health
Volunteer Activation and De-Activation
Personal Limitation Awareness
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

8. Ask for appropriate Personal Protection Equipment (PPE) training
MRC 101- Core Competency 1
Personal Protection Protocols (PPP)
Personal Protection Equipment (PPE)
Take care of yourself first
Ask for appropriate Personal Protection Equipment (PPE) training
Know the proper way to put on and take off masks, gloves and goggles. (Generally masks go on first and come off last.)
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

9. Personal / Family Protection Planning
MRC 101- Core Competency 2
Personal / Family Protection Planning
What to have in your:
HEAD
HANDS
HOME
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

10. Prepare yourself first!
MRC 101- Core Competency 2
Personal / Family Protection Planning
Prepare yourself first!
Family Emergency Plans
Child Care Plans
Caring Networks of friends and family
Be a good neighbor
Learn about local emergency plans
Volunteer to help
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

11. MRC 101- Core Competency 2
Personal / Family Protection Planning
“Go Kit” that includes family health and financial information, emergency radio, flashlight, snacks, space blankets, supplies and funds to provide basic support for you and your family (including pets) for several days if you must leave home
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

12. Emergency Supplies to last 3 to 12 weeks
MRC 101- Core Competency 2
Personal / Family Protection Planning
Emergency Supplies to last 3 to 12 weeks
Weekly – add canned/paper goods to pantry/under bed
be sure to address specific family needs /pets
Rotate your supplies as needed
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

13. Chain of Command MRC 101- Core Competency 3 Governor
Massachusetts Emergency Management Agency (MEMA)
City or Town Chief Elected Official (CEO)
City or Town Emergency Management Director (EMD)
Incident Commander or Unified Command
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

14. Chain of Command - Incident Command System
MRC 101- Core Competency 3
Chain of Command - Incident Command System
Incident
Commander
Public Information
Officer
Safety
Finance
Administration
Logistics
Planning
Operations
Liaison
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

15. Chain of Command – ICS Staff
MRC 101- Core Competency 3
Chain of Command – ICS Staff
Incident Commander
Unified Command
Public Information Officer
provides communications/ public information services
Safety Officer
responsible for Responder safety only
Liaison Officer
coordinates with other Responder Agencies
Intelligence Officer
responsible for coordinating sensitive information
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

16. Chain of Command – ICS Staff
MRC 101- Core Competency 3
Chain of Command – ICS Staff
Operations Section Chief
in charge of the actual response
Planning Section Chief
in charge of planning for the next operational periods
Logistics Section Chief
in charge of obtaining needed men and supplies
Finance/Administrative Section Chief
in charge of expenses and keeping records
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

17. Chain of Command - ICS MRC 101- Core Competency 3
Unity of Command – one leader
Modular – expands and contracts as needed
Life Safety Code:
1st- responders must protect themselves/other responders
Then protect lives of victims
Then control the Incident
Finally, protect property and the environment
Span of Control –
each person is in charge of no more than 5 to 7 people and reports to only 1 person.
Use of Common Terminology – for positions, procedures and equipment
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

18. Management Operating Procedure
MRC 101- Core Competency 3
Chain of Command – ICS
Management Operating Procedure
Establish Command
Ensure Responder Safety
Assess Incident Priorities
Determine Operational Objectives
Develop and Implement an Incident Action Plan (IAP)
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

19. MRC Role in Emergencies
MRC 101- Core Competency 4
MRC Role in Emergencies
Provide support and assistance to Incident Commander
Volunteers will be assigned duties and task as the IC or Section Chiefs decide
CBRNE Emergencies [All hazards approach]
possible evacuation and surge support for
Chemical - Biological – Radiological – Nuclear – Explosive - Natural Disasters
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

20. MRC Role in Emergencies- Stages
MRC 101- Core Competency
MRC Role in Emergencies- Stages
Planning/Preparation
Update the strategic and operational plans
MRC units should be advocates and partners in the planning for All Hazards
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

21. MRC Role in Emergencies- Stages
MRC 101- Core Competency 4
MRC Role in Emergencies- Stages
2. Response
Emergency Operations Center (EOC)
Control the Incident – MRC Roles
Provide a community reservoir of trained, credentialed volunteers
Staff Emergency Dispensing Sites (EDS)
Staff Influenza Specialty Care Units (ISCU)
Support Local Board of Health (LBOH)
Support Sheltering Efforts
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

22. MRC Role in Emergencies- Stages
MRC 101- Core Competency 4
MRC Role in Emergencies- Stages
3. Recovery
Bring things back to normal
MRC may have a role in this phase
4. Mitigation
Reduce the effects of an emergency by reducing the number of people and places that will be affected.
MRC Units and members should be community advocates for mitigation work.
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

23. MRC Communication Protocols
MRC 101- Core Competency 5
MRC Communication Protocols
Never talk to the media while deployed unless authorized by the Incident Commander.
When authorized to speak to anyone:
“Be right
Be first
Be credible”
Never say “NO COMMENT.” DO Say, “How can I get back to you with that information?”
MEDIA
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

24. MRC Communication Protocols
MRC 101- Core Competency 5
MRC Communication Protocols
Know the communication protocols at the scene and
follow them exactly
Learn radio and other communication protocols
before using communication equipment
Take time to communicate
calmly, clearly and completely
with everyone, especially your team members
If uncertain, ask for clarification
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

25. MRC 101- Core Competency 5
MRC Communication Protocols
Accurate, timely and complete communications are the most difficult part of an emergency response
Remember:
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor
MEDIA

26. Mental Behavioral Health
MRC 101- Core Competency 6
Mental Behavioral Health
Critical Incident Stress
Happens to responders as well as victims
Stress is normal
Stress is a normal person’s normal reaction to an abnormal situation
Exercise
Take care of yourself, take breaks, eat right,
Stress can often lead to substance abuse (food, alcohol, drugs, cigarettes, etc.). Don’t use “a little something to take the edge off”
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

27. Mental Behavioral Health - Behavioral Health First Aid
MRC 101- Core Competency 6
Mental Behavioral Health - Behavioral Health First Aid
Take additional trainings
Be calm, considerate and compassionate
Giving someone a drink of water can be important and just what they need
Never tell a victim that you know just how they feel
Acknowledge their problems and when possible, give them something constructive to do
Be aware that in a serious crisis, all affected people take in, process, and act on information differently. It is normal to see behavioral extremes and have difficulty communicating
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

28. MRC Volunteer Activation/De-Activation Procedures
MRC 101- Core Competency 7
MRC Volunteer Activation/De-Activation Procedures
Activation procedures
– Volunteers requested by State, Board of Health, Emergency Management Director, or Hospitals
– Volunteers contacted by phone, , HHAN (Health and Homeland Alert Network)
Keep your contact info up-to-date
Check the website
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

29. NEVER self deploy MRC Volunteer Activation/De-Activation Procedures
MRC 101- Core Competency 7
MRC Volunteer Activation/De-Activation Procedures
Report when and where instructed
NEVER self deploy
Ask about getting through security and parking
Carry proper photo I.D.,
including a current MRC Badge if available
Bring along some basic supplies
clothing, food and water - in case supplies are limited
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

30. MRC Volunteer Activation/De-Activation Procedures
MRC 101- Core Competency 7
MRC Volunteer Activation/De-Activation Procedures
ALWAYS sign-in with the Volunteer Coordinator at the Command Post or Staging Area
safety, available resources, record-keeping
Know who you report to and follow instructions
you could be assigned any job
no matter what it is, it is important and needs doing
Always sign-out with the Volunteer Coordinator before you leave or go off duty
safety, record keeping and resource management
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

31. Personal Limitation Awareness
MRC 101- Core Competency 8
Personal Limitation Awareness
Know your physical and emotional limits
– don’t become part of the problem
Know your training limits
– stay within scope of training/skills
– just-in-time training provided – for critical tasks
– necessary to protect yourself and others
If you are unsure, ask
Remember, you are responsible for protecting yourself first and then others
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor

32. Thank you very much for your time! Medical Reserve Corps Coordinator
MRC 101
Thank you very much for your time!
Liisa Jackson
Medical Reserve Corps Coordinator #
The basic or grassroots definition can be as simple as neighbor helping neighbor
It means YOU as a resident of [town] helping the BOH and/or other emergency responders to provide care and assistance to your neighbor