1. The Calm Before the Storm
Pre-Crisis Management

2. To partner with the community to help save and sustain lives by providing a safe supply of blood, blood components and related services.
Our Mission

3. Who are we? HQ in Houston, TX Established 43 years ago
Member of the Texas Medical Center
Support over 170 Health Care Institutions
Serve 26 counties
Need 800 Donation/Day
17 Fixed Site Locations
(Neighborhood Donor Centers)
Host 6,000+ Blood Drive Annually
Require 230,000 Blood Donations Annually

4. Pre-Crisis Management
Potential Thread - Watch
Establish Command Center
Departmental Checklists
Employee Communication
Hotline
Conference Calls
Customer Communication
Hospitals
CPs
Donors

5. Calendar of Blood Drives

7. Pre-Crisis Management

8. Santa Fe

9. Crisis Management – Lesson Learned
We can get to work…but where do we go?
What do we do with all the people that show up?
External communication plans.

10. Crisis Management – Lesson Learned