1. National Housing Federation: Current and Future Research
Pippa Bell
Gareth Bevan

2. Understanding the impact
Housing associations
Online surveys
Case study interviews
Tenants
Phone survey of 1000 tenants

3. 2 in 3 affected tenants in rent arrears
What have we found?
2 in 3 affected tenants in rent arrears
3 in 10 harder to deliver homes after 2015
0.02% stock reclassified
£109,000 average additional spend
48% changed allocations policy
Impact on tenants …coming soon

4. Getting the message out

5. Universal Credit Our research so far What did we find out?
What are we planning for 2014?

6. Universal Credit: Our research so far…
In-depth interviews
Focus groups
Study days
Regular meetings

7. Universal Credit: What did we find out…?
Making the claim
Personal Budgeting Support and vulnerability
Alternative Payment Arrangements
Data sharing

8. Universal Credit: Plans for 2014…
Ongoing research
Metrics
Issues log
Wider geography