1. 6
Coordinated Management of Meaning (CMM) of W. Barnett Pearce & Vernon Cronen

2. Transmission model

3. 1st CLAIM: Our Communication Creates Our Social Worlds
Slide 3
1st CLAIM: Our Communication Creates Our Social Worlds
Persons-in-conversation co-construct their own social realities and are simultaneously shaped by the worlds they create
persons-in-conversation is the primary social process of human life
the way people communicate is often more important than the content of what they say
our actions are reflexively reproduced as the interaction continues

4. 2nd CLAIM: Stories Told Differ from Stories Lived
Slide 4
2nd CLAIM: Stories Told Differ from Stories Lived
Pearce and Cronen believe communication is a two-sided process of stories told and stories lived
Stories told - making and managing meaning
Stories lived - coordinating our actions together

5. 3rd CLAIM: We Get What We Make
Slide 5
3rd CLAIM: We Get What We Make
We create our social worlds through our patterns of communication
“If your patterns of interaction contain destructive accusations and reactive anger you will most likely make a defensive relationship;
“if your patterns contain genuine questions and curiosity, you will have a better chance of making a more open relationship.”

6. Past, Present, & Future of Our Conversations
Slide 6
Past, Present, & Future of Our Conversations
How did that get made?
What are we making?
What can we do to make better social worlds?

7. 4th CLAIM: Get the Pattern Right, Create Better Outcomes
Slide 7
4th CLAIM: Get the Pattern Right, Create Better Outcomes
The communicator must be mindful
awareness of what participants are making in the midst of a difficult conversation
The communicator must be curious rather than offended
The communicator must engage in dialogue
a specific form of communication that they believe will create a social world where we can live with dignity, honor, joy, and love

8. Homework Emails from K and E Question 2 turn exchange
exchange about a Hooter waitress
pattern of talk same for next 5 years independent of topic
contains a story within a story
Question
Which one of the four claims would you use to guide your consultation with K and E?

9. Critique: Highly Practical
Slide 9
Critique: Highly Practical
Interpretive Theory
Clarifies Values
Provides a Better Understanding of People
Meets with a Community of Agreement
Proposes to Reform Society
Employees Qualitative Research
Lacks Clear Aesthetic Appeal