1. Relationships, Communication and Conflict
Unit 2—Ch 5, 6 and 7
Relationships,
Communication and
Conflict

2. Relationships and Roles
Chapter 5
Relationships and Roles

3. Fold a blank paper into 8 squares-from your chapter…..
Ch 5 – 8 Squares
Fill in the squares with the following:
All the different types of relationships you have.
List characteristics of healthy relationships.
Explain what the costs and rewards are of relationships. AND Give and example.
Fold a blank paper into 8 squares-from your chapter…..

4. Ch 5– 8 Square Cont.
In the next 2 squares:
Define the following: role, given role, chosen role, role model, role expectation, role conflict and stereotype.
On the back of your paper create use the “Role Patterning Technique” to visualize your roles and relationships. See Mrs. Grenz for the direction sheet.

5. Ch 5– 8 Square Cont.
In the last three squares; choose 2 of your “roles”—for each role write
Your role
Who you have relationships with in this role.
What are the role expectations.
Explain the Costs and Rewards.

6. List danger signals in a relationship.
Ch 5– 8 Square Cont.
In the last square….
List danger signals in a relationship.

7. Chapter 6
Communication

8. Communication Basics Function—to build relationships
Ethical—open and honest
Levels of Communication:
Superficial
Personal
Validating

9. Communication Elements
Communication Channels:
Participation
Timing
Use of Space

10. Communication Skills Listening Passive listening Active listening
Wise Old Owl
Active listening
Everybody Loves Raymond
I-messages
Feedback

11. Go online and take this quiz:

12. Hammer of Communication
THE CLAW IS LIKE DESTRUCTIVE COMMUNICATION.
It is sharp and dangerous and is used to destroy and tear down relationships.
THE SHANK IS LIKE NON-VERBAL COMMUNICATION:
It is strong and can be used to support construction or destruction.
THE HANDLE OF THE HAMMER IS LIKE US– IT IS THE DRIVING FORCE.
We are in control of our communication and choose to use it in a constructive or destructive manner.
THE HEAD IS LIKE CONSTRUCTIVE COMMUNICATION.
It is smooth and rounded and is used to build and help put things together.

13. Hammer Communication
Often we really communicate destructively and constructively with people we are surrounded with. Whole days can be ruined because of destructive communication. Put – downs take 14 positive remarks to erase.

14. Destructive and Constructive Communication
The art of conversation consists as much of listening politely as in talking agreeably.”
How do you rate your listening and talking skills? What do you need to improve?
“I know you believe you understand what you think you heard, but I am not sure you realize that what you heard is not what I meant.”

15. Words, tone of voice and body language.
“Sticks and stones will break my bones, but words will never hurt me.”

16. Role Play

17. Destructive Communication
Blaming
Interrupting
Endless Fighting
Character Assassination
Calling in Reinforcements
Withdrawal
Need to be Right

18. Blaming – Frequently blame each other while trying to find out who is at “fault”, who started the fight, etc.”
Examples – You are the one that’s not listening. You did this…. You should of …
Interrupting – Interrupts another person, it is a sign that one idea is more important than another.
Stop communication, Shows disregard for other person’s ideas.

19. Endless Fighting – Arguments that never end
Endless Fighting – Arguments that never end. Bring up the old issues that have nothing to do with what’s happening now.
Examples: Just like when you…
Character Assassination – Name calling, belittling comments about sensitive subjects, and insulting remarks. (Sarcasm)
Examples: Destroys self-esteem, trust, and communication.

20. Calling In Reinforcements – Involves outsiders in your personal relationships and quarrels.
Example: to save face
Withdrawal – Withdrawing from communication avoiding conversation in families communicates hurt, rejection, neglect, indifference, &/or anger.
Example: “I don’t care” “fine” “I’ll do it”

21. Compromise is a win-win situation.
Need to be right – Some people refuse to admit any need to always be right.
Compromise is a win-win situation.

22. Video Clips https://www.youtube.com/watch?v=__dlFEWclNI

23. Let’s Communicate
Mark each communication technique as constructive or destructive.
Write examples for the negative techniques.

24. Role Play

25. Constructive Communication
“I” Messages
Clarity
Timing
Asking Questions
Reflective Listening
Respect and Consideration
Avoiding Intense Anger

26. “I” Messages – State the feelings and thoughts you are having at the time of communication. Lets others know how you feel without making people defensive.
Examples “I feel frustrated when…
I am angry because you forgot…

27. Clarity – Meaning what you say and then saying what you mean
Clarity – Meaning what you say and then saying what you mean. Problem is interpretation. (Sarcasm)
Example: I hope you had a great time at the movie last night with all your other friends!
Timing – Select a good time to do your important communicating.
Examples: Asking for something when parents walk in from work.

28. Asking Questions – People seldom say what they really mean the first time.
Example: Why, What, Where, When,
Do you mean….
Reflective Listening – listener mirrors back thoughts and/or feelings the speaker is experiencing. Purpose is to clarify.
Example: Are you saying? You seem to be saying?

29. Respect and Consideration – One sure way of ending good communication is by being critical or judgmental. Respect the other person’s point of view.
Avoiding Intense Anger – Sometimes we become to emotional to communicate effectively.

30. Finish “Let’s Communicate
Change the negative examples into positive communication examples using the constructive communication techniques.

31. Video Clips https://www.youtube.com/watch?v=BNf8PStog_M

32. “I” Messages
State the feelings and thoughts you are having at the time of communication.
“I feel … when … because …”
“I would like …”
Don’t blame the other person.

33. Shouting
Name Calling
Physical expression
Silence
Mixed Messages
Communication Roadblocks
Destroys Self- Esteem and creates Fear.

34. Practice: Sending “I” Messages

35. 1. Father wants to read the paper. Child keeps climbing on his lap
1. Father wants to read the paper. Child keeps climbing on his lap. Father is irritated.
“You” message: “You shouldn’t ever interrupt someone when he is reading.”
“I” message: ______________________
2. Mother using vacuum cleaner. Child keeps pulling plug out of socket. Mother is in a hurry.
“You” message: “You’re being naughty.”
“I” message:______________________

36. 3. Child comes to table with very dirty hands and face.
“You” message: “You’re not being a responsible big boy. That’s what a little baby might do.
“I” message: ___________________________
4. Child keeps postponing going to bed. Mother and Dad want to talk about a private problem of concern for them. Child keeps hanging around preventing them from talking.
“You” message: “You know it’s past your bedtime. You are just trying to annoy us. You need your sleep.”
“I” message:__________________________

37. 5. Child pleads to be taken to a movie but he has not cleaned up his room for several days, a job he agreed to do.
“You” message: “You don’t deserve going to a movie when you have been so inconsiderate and selfish.”
“I” message: ___________________________
6. Child has been sulking and acting sad all day. Mother doesn’t know the reason.
“You” message: “Come on now, stop this sulking. Either brighten up or you’ll have to go outside and sulk. You’re taking something too serious.”
“I’ message: ___________________________

38. 7. Child is playing the stereo so loud it is interfering with the parent’s conversation in the next room.
“You” message: “Can’t you be more considerate of others? Why do you play that stereo so loud?”
“I” message:___________________________
8. Child promised to iron napkins to be used for dinner party. During the day she dawdled, now it’s one hour before the guests arrive and she has not started the job.
“You” message: “You have fallen down on your job. How can you be so thoughtless and irresponsible?”
“I” message: _____________________________

39. Summary:
If you create an environment where negativity is not tolerated, where meetings and conversations take place with purpose and meaning, and where people praise and appreciate each other…. You also start to create fertile ground for trust to develop. People don’t always know how to be great, but they want to be! Start by being great yourself and learn to be more masterful in your communication.
Take care in what you feed your mind. You’ll feel better and the people around you will be grateful for your lead.

40. Standards and Objectives
ARR ARFL 4.00 Students will identify effective communication in interpersonal relationships.
Identify various types of communication styles
Identify types of destructive communication (blaming, interrupting, endless fighting, character assassination, calling in reinforcements, and withdrawal)
Identify types of constructive communication (I-messages, clarifying, timing, asking questions, reflective listening, respect, consideration, avoid anger)
Practice using I-messages