Presentation to the Select Committee

Presentation to the Select Committee
Briefing the Select Committee on Social Services Strategic Plan and Budget of the Department of Home Affairs 2010/ 11 – 2012/13 13 April 2010

Structure of presentation
Vision, mission, values Mandates of the DHA Role of the DHA in the state and society Overview of progress 2009 – 2010 Overview of challenges 2009 – 2010 National outcomes DHA contributes to directly DHA outcomes Objectives, outputs, targets

Vision, Mission And Values
A safe, secure South Africa where all of its people are proud of, and value, their identity and citizenship. The efficient determination and safeguarding of the identity and status of citizens and the regulation of migration to ensure security, promote development and fulfil our international obligations The DHA is committed to being: People-centred and caring Patriotic Professional and having integrity Corruption free and ethical Efficient and innovative

Mandate to deliver Civic Services
The DHA is custodian, protector and verifier of the identity and status of citizens and other persons resident in South Africa as recorded on the National Population Register. This includes issuing traveling documents. (National legislation must provide for the acquisition, loss and restoration of citizenship: Chapter 1: Constitution of South Africa)

Mandate to deliver Immigration Services
The DHA controls, regulates and facilitates immigration and the traffic of persons through ports of entry. It also services foreign missions; enforces the Immigration Act; and determines the status of asylum seekers and refugees in accordance with international obligations. Both civic and immigration functions impact on the identity and security of citizens and other residents. They have a critical role in ensuring the security and integrity of the state and society.

Role of the DHA in the state and society
Assuring the security of the state. Security is broadly defined, as in the constitution, including the rights to peace and stability and the pursuit of a better life. The fight against crime and corruption is a key element. Enabling all citizens to have equal access to rights and services in the interests of development, building democracy and fighting poverty. Furthering national interests in a globalised and highly competitive world by the facilitation of business and trade and by the strategic acquisition of scarce skills. Support for SADC development and cooperation, including through the progressive and secure facilitation of the movement of peoples and trade. Transformation of the DHA in support of a well organised state that can lead development and deliver secure, caring and efficient services. 6

Overview of Progress Service delivery improvements achieved through the turnaround programme, e.g. clients notified via SMS functionality, customer service centre, improved turnaround times over past 2 years, etc. GCIS surveys indicate this is especially appreciated in the rural areas and by the poor. There have been ongoing improvements to systems and processes, including their management. Examples are: New passport system implemented in April 2009. Security features improved on birth certificate, e.g. particulars of mother on abridged certificate Online birth and death registration at 119 Hospitals Implemented Track and Trace functionality for birth registration, amendments, rectifications, passports, citizenship and some permits Online verification rolled out to 273 offices 3rd Party online fingerprint verification piloted with SABRIC, with a view to commercial institutions verifying identity on line for a fee in future Live capture for passports implemented at 40 offices

Overview of Progress Measures being put in place for 2010 FIFA Soccer World Cup successfully piloted during the Confederations Cup and FIFA draw in December (including Advanced Passenger Processing; FIFA accredited list; volunteers; operations centre). New and more secure system for adjudicating Temporary Residence Permits is being piloted Campaigns: A campaign is under way to clear backlogs in late registration of birth (LRB): LRB backlogs in provinces have been reduced by 48% 176 LRB committees in place and functional

Overview of Progress 2009- 2010 Support functions
5 out of 6 Deputy Directors-General (DDG) positions filled (senior management posts) 15 new offices opened and 7 refurbished since January 2009 Implemented Advance Passenger Processing (distribution and reporting) in Cape Town and ORTIA as a standalone which forms part of 2010 project Home Affairs National Identification System (HANIS) volume increased to 70 million. This will enable more storage for fingerprints Implemented system to improve HANIS availability, recoverability and business continuity in case of disasters Enrolled 3883 users onto biometric access control management system (BACM) for improved security Completed Waltloo Local Area Network (LAN) infrastructure upgrade as well as ports of entry router upgrade to enable a more secure, faster, stable, reliable and managed network customized to DHA specific requirements Receipting solution rolled-out to the top 100 sites Reconciliation of Department of International Relations and Co-operation (DIRCO) account on revenue collected for the past 5 years Asset management system implemented in place and functional

Overview of challenges 2009 - 2010
SOME KEY CHALLENGES MAIN ACTIONS TO RESOLVE Ensure that all South Africans have birth certificates and IDs (16 or over) Campaign launched nationally; including 176 committees established to process birth registrations securely Separation of economic migrants from genuine asylum seekers Steps are being taken to develop effective policy on economic migration Outdated Document management System (resulting in slower turnaround times for processing of applications) Strategy researched and developed. Business case to go to National Treasury in next MTEF cycle (August 2010) Controls, people and systems needed to achieve a clean audit HR and Finance taking robust steps to build systems; audit issues are being systematically addressed Adherence to set turnaround times for key enabling documents Emphasis on security and systems related challenges have resulted in slower than expected progress

National Outcomes DHA contributes to directly
The Medium Term Strategic Framework (MTSF) of government has seven priority outcomes. The DHA contributes directly to following outcomes: All people are and feel safe Decent employment through inclusive economic growth A skilled and capable workforce

National Outcomes: All people are and feel safe
DHA outcome: Secured South African citizenship and identity To ensure that registration at birth is the only entry point for South Africans to the National Population Register (NPR) To secure processes and systems to combat fraud and corruption DHA outcome: Immigration managed effectively and securely in the national interest including economic, social and cultural development To participate in and contribute towards the establishment and functioning of a Border Management Agency (BMA) Fully operational Movement Control System (MCS) Cross cutting objective: To ensure ethical conduct and a zero tolerance approach to corruption

National Outcomes Decent employment through inclusive economic growth &
A skilled and capable workforce DHA outcome: Immigration managed effectively and securely in the national interest including economic, social and cultural development To review the policy and regulatory framework to manage economic migration and asylum seekers “develop, in consultation with stakeholders, an approach to immigration that contributes decisively to economic, social and cultural development” (Preface, Deputy Minister) A focus will be a responsive, proactive and secure permitting regime, which is essential to managing economic migration

DHA Outcomes Outcome 1: Secured South African citizenship and identity
Outcome 2: Immigration managed effectively and securely in the national interest including economic, social and cultural development Outcome 3: A service that is efficient, accessible and corruption free

Outcome 1: Secured South African citizenship and identity
Measurable Objective Measurable Output Target 10/11 Target 11/12 Target 12/13 To ensure that registration at birth is the only entry point for South Africans to the National Population Register (NPR) New born children registered before their first birthday 70% of all new born children registered before their first birthday (average total births is 1 million per year) 80% of all new born children registered before their first birthday 90% of all new born children registered before their first birthday All Late registration of births (LRB) processed for the age group 15 years and above 100% of LRB applications collected are processed within 90 days Not Applicable Late Registration of Birth (LRB) application process amended Births and Deaths Regulations amended to make provision for stringent measures (new process) for LRB cases Births and Deaths Registration Act amended

Measurable Objective Measurable Output Target 10/11 Target 11/12 Target 12/13 To issue Identity Documents (IDs) to all citizens 16 years of age and above All citizens 16 years and above in possession of birth certificates issued with IDs 95% of all citizens 16 years and above in possession of birth certificates, reached through outreach campaigns, issued with an ID 99% of all citizens 16 years and above in possession of birth certificates, reached through outreach campaigns, issued with an ID All citizens turning 16 years of age issued with IDs 95% of applications received from applicants, through outreach campaigns, turning 16 years of age issued with IDs 99% of applications received from applicants, through outreach campaigns, turning 16 years of age issued with IDs

Measurable Objective Measurable Output Target 10/11 Target 11/12 Target 12/13 To secure processes and systems to combat fraud and corruption Integrity and security of identity of citizens ensured Live capture for passports rolled out to all regional and district offices Not Applicable Live capture for IDs piloted in 5 offices Live capture for IDs rolled out to 40 high volume offices Live capture for IDs rolled out to all remaining offices dealing with ID applications Design of secure birth, marriage and death (BMD) and passport processes implemented 100% of passport capturing offices compliant with new passport process (live capture)

Measurable Objective Measurable Output Target 10/11 Target 11/12 Target 12/13 To secure processes and systems to combat fraud and corruption Design of secure birth, marriage and death (BMD) and passport processes implemented 100% of offices responsible for BMD processing compliant with new BMD process Not Applicable To integrate key systems and upgrade IT infrastructure for improved security and data integrity Key systems integration and enhancements to improve data integrity and enable faster processing of Department’s services ensured 3rd Party verification implemented for SASSA, Housing and SABRIC 3rd Party verification implemented for Integrated Justice System Cluster, Correctional Services, SAPS and Justice

Measurable Objective Measurable Output Target 10/11 Target 11/12 Target 12/13 To integrate key systems and upgrade IT infrastructure for improved security and data integrity Technology refresh to improve stability, capacity, reachability and responsiveness in DHA offices (including upgraded data lines, bandwidth, IT equipment) accomplished Refresh of IT equipment for 2000 devices (including 2010 priority ports of entry) completed Refresh of IT equipment for 1500 devices and additional hospitals as identified by Civics and Refugee Centres completed IT equipment for new users and additional hospitals as identified by Civics and Refugee Centres completed Installation and line upgrade for data lines in all missions with a DHA presence (12), priority ports of entry (10) and top 15 high volume offices completed Installation and line upgrade for newly opened offices and Refugee Centers Not Applicable Migration of ports of entry from SAPS network to DHA’s network (7 PoEs)

Outcome 2: Immigration managed effectively and securely in the
Outcome 2: Immigration managed effectively and securely in the national interest including economic, social and cultural development Measurable Objective Measurable Output Target 10/11 Target 11/12 Target 12/13 DHA effectively contributing to the successful hosting of the 2010 FIFA Soccer World Cup (SWC) Facilitation of the entry and exit of visitors to 2010 FIFA SWC in line with government guarantees relating to DHA All FIFA guarantees (4) relating to DHA fulfilled by 11 July 2010 Not Applicable To implement an integrated immigration management system Full implementation of the Advance Passenger Processing (APP) system Amendment of the Immigration Act to accommodate APP legislation Amendment to Immigration Act implemented and compliance enforced Monitoring and evaluation of APP legislation

Outcome 2: Immigration managed effectively and securely in the national interest including economic, social and cultural development Measurable Objective Measurable Output Target 10/11 Target 11/12 Target 12/13 To implement an integrated immigration management system Full implementation of the Advance Passenger Processing (APP) system Legislation enacted for passenger airlines APP compliance expanded to other maritime categories Not Applicable Fully operational Movement Control System (MCS) rolled out to enhance security and efficiency Permitting, admission, departure, National Immigration Information System (NIIS) and HANIS systems integrated Case management system integrated with NIIS system Case management system integrated with all IMS/DHA systems

Outcome 2: Immigration managed effectively and securely in the national interest including economic, social and cultural development Measurable Objective Measurable Output Target 10/11 Target 11/12 Target 12/13 To review the policy and regulatory framework to manage economic migration and asylum seekers Refugee policies and legislation reviewed to efficiently determine refugee status Refugees Act and Regulations amended Not Applicable Immigration policies and legislation reviewed and adopted Stakeholders consulted on immigration policy Immigration policy adopted To participate in and contribute towards the establishment and functioning of a Border Management Agency (BMA Full participation in and contribution of Immigration Services within BMA Full time secondment of Immigration Services to BMA (One official seconded)

Outcome 3: A service that is efficient, accessible and corruption free
Measurable Objective Measurable Output Target 10/11 Target 11/12 Target 12/13 To improve leadership capacity and capability Effective leadership on people management practices and service delivery implemented Coaching clinics for supervisors in the Department (Level 7,8,10 &12 ) developed Coaching clinics for 50% of the supervisors in the Department (Level 7,8,10 &12) implemented Coaching clinics for the remaining 50% of supervisors in the Department (Level 7,8,10 &12 ) implemented 3 leadership development interventions implemented 4 leadership development interventions implemented 400 front office supervisors (CS and IMS collectively) trained in management of customer services

Measurable Objective Measurable Output Target 10/11 Target 11/12 Target 12/13 To improve leadership capacity and capability Effective leadership on people management practices and service delivery implemented 1000 front office officials (CS and IMS collectively) trained in customer services 2000 front office officials (CS and IMS collectively) trained in customer services 3000 front office officials (CS and IMS collectively) trained in customer services 1000 front office (CS and IMS collectively) officials trained in operational excellence (uniform processes) 2000 front office (CS and IMS collectively) officials trained in operational excellence 3000 front office (CS and IMS collectively) officials trained in operational excellence 1000 employees trained in identified needs-based interventions 2000 employees trained in identified needs-based interventions 3000 employees trained in identified needs-based interventions

Measurable Objective Measurable Output Target 10/11 Target 11/12 Target 12/13 To ensure ethical conduct and a zero tolerance approach to corruption Implementation of Counter Corruption Strategy Baseline study conducted on causes and scope of corruption in DHA Recommendations of baseline study implemented Monitoring and evaluation of recommendations of baseline studies through inspections and audit results Vetting backlog reduced by 25% of baseline Vetting backlog reduced by 50% of baseline Vetting backlog reduced by 75% of baseline Birth, marriage and death (BMD) and permit processes security certified and verified To be informed by baseline study

Measurable Objective Measurable Output Target 10/11 Target 11/12 Target 12/13 To ensure ethical conduct and a zero tolerance approach to corruption Implementation of Counter Corruption Strategy 50% increase in number of DHA physical facilities compliant with MISS and MPSS * against baseline 75% increase in number of DHA physical facilities compliant with MISS and MPSS against baseline 100% increase in number of DHA physical facilities compliant with MISS and MPSS against baseline To obtain a clean audit report accomplished Development and implementation of supply chain, asset, revenue and financial management systems compliant with PFMA Unqualified audit report Clean report * MISS = Minimum Information Security Standards MPSS = Minimum Physical Security Standards

Measurable Objective Measurable Output Target 10/11 Target 11/12 Target 12/13 To obtain a clean audit report accomplished Procurement of goods and services as per agreed delegation of powers Procurement delegated to provincial managers Procurement delegated to regions and area managers Procurement delegated to district offices Payments of goods and services as per agreed delegation of powers Payments delegated to provincial managers Payments delegated to regions and area managers Payments delegated to district offices Business units enabled to manage their own budgets Programme and responsibility managers enabled to shift funds between standard items Programme and responsibility managers enabled to correct incorrect expenditure allocations Programme and responsibility managers enabled to capture budget allocations (in terms of allocation of budgets into economic classifications and standard items)

Measurable Objective Measurable Output Target 10/11 Target 11/12 Target 12/13 To ensure effective, efficient and accessible service delivery to clients Accessibility enhanced through initiation and establishment of additional service delivery points 10 Additional service delivery points opened 20 Additional service delivery points opened 25 Additional service delivery points opened Opening of 45 new service delivery points initiated, entailing site identification, feasibility studies for Thusongs, needs assessments approved and handed over to Department of Public Works (DPW) Not Applicable

Measurable Objective Measurable Output Target 10/11 Target 11/12 Target 12/13 To ensure effective, efficient and accessible service delivery to clients Products and services rendered within specified time frames Applications for IDs (First issues) processed and issued within 55 days (on average) Applications for IDs (Re- issues) processed and issued within 35 days (on average) Applications for machine readable passports processed and issued within 10 days (on average)

Measurable Objective Measurable Output Target 10/11 Target 11/12 Target 12/13 To ensure effective, efficient and accessible service delivery to clients Products and services rendered within specified time frames Sections 22 permits issued within 1 day - on average Status determination finalised within 6 months - on average Status determination finalized within 6 months - on average 90 days for issuance of a Refugee ID - on average 45 days for issuance of a Refugee ID - on average Travellers cleared within 1.5 – 2 minutes Not Applicable 6 months for issuance of a permanent residence permit - on average

Measurable Objective Measurable Output Target 10/11 Target 11/12 Target 12/13 To ensure effective, efficient and accessible service delivery to clients Products and services rendered within specified time frames 4 weeks for issuance of a temporary residence permit (work, business, corporate) - on average 3 weeks for issuance of a temporary residence permit (work, business, corporate) - on average 1 week for issuance of a temporary residence permit (study, treaty, exchange, retired) - on average 10 days for issuance of a temporary residence permit (intra-company transfer permit) - on average 10 days for issuance of a temporary residence permit (intra-company transfer permit) - on average

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