1. Arriva Group Best Practice e

2. Arriva Rail North Arriva Trains Wales Chiltern On Time Champions
Introduction of Seasonal Improvement Manager
Joint Control Room
GPS Timetable validation
Delay App
Performance Alliance
Arriva Trains Wales
Tiger Team
During Q2 a joint ATW and NR project was launched with a team that were seconded for 4 weeks to investigate why reactionary delays and PPM impact has increased disproportionally to primary delays and PPM. 20 recommendations were produced. Highlights are:
- The implementation of joint ATW and NR service recovery and disruption management plans/procedures.
- Competency Management System for Resources
- Alterations to Automatic Route Setting Parameters
- Full Linking of Traincrew for Special Events
- Formal and Structured Training for Control and Resources
Chiltern
Joint Network Rail and TOC event at Westwood in early December
Purpose of the event:
Help everyone involved in front line delivery in Network Rail and Chiltern Railways to understand the significance of the 11 December 2016 launch of train services to Oxford
Communicate progress of our Performance Summit Pledges – and set the challenge about what more we can do collaboratively together to achieve continuous improvement
Raise an understanding of the railway as a “system” – sharing knowledge about the skills and experience of specialist teams in each company – and how we can work better together to improve outcomes for passengers