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Sharon Duggan, Registration Service Steve Scott, Tell Us Once

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Presentation on theme: "Sharon Duggan, Registration Service Steve Scott, Tell Us Once"— Presentation transcript:

1 Sharon Duggan, Registration Service Steve Scott, Tell Us Once

2 It all began………… Customer expectations………… Our expectations………..
A potted history It all began………… Customer expectations………… Our expectations………..

3 The reality The Frustrations…….. The Changing Landscape………
Was it really Tell Us Once?

4 What happened then Frustrations……..
Did we all understand? Frustrations and solutions

5 All friends again Operations Group…………. Change Control Group…………..
Change Control Board……….. New Business Team……….


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