1. Sharon Duggan, Registration Service Steve Scott, Tell Us Once

2. It all began………… Customer expectations………… Our expectations………..
A potted history
It all began…………
Customer expectations…………
Our expectations………..

3. The reality The Frustrations…….. The Changing Landscape………
Was it really Tell Us Once?

4. What happened then Frustrations……..
Did we all understand?
Frustrations and solutions

5. All friends again Operations Group…………. Change Control Group…………..
Change Control Board………..
New Business Team……….