1. “Who Wants to be an ‘MUSC Excellence’ $Millionaire?”
50:50
Welcome to 15
$1 Million 14
$500,000
“Who Wants to be an ‘MUSC Excellence’ $Millionaire?” 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200 1
$100

2. 15
$1 Million 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200 1
$100

3. What do you do when someone passes you in the hallway?15
$1 Million 14
$500,000
What do you do when someone passes you in the hallway? 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000
C. Make eye contact
at 10 feet and verbally
greet at 5 feet. 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200
50:50 1
$100
B: Say hello if they speak first
A: Look the other way
C: Make eye contact at 10 feet and verbally greet at 5 feet.
D: Continue past the person.

4. 15
$1 Million 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200 1
$100

5. The term ‘Managing Up’ means15
$1 Million 14
$500,000
The term ‘Managing Up’ means 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000
B: Acknowledging
employees who are
doing a great job. 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200
50:50 1
$100
B: Acknowledging employees who are doing a great job.
A: Promoting staff at their next evaluation.
C: Praising your immediate supervisor so you get a raise.
D: Intimidating your boss.

6. 15
$1 Million 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200 1
$100

7. The preferred method of ‘Managing Up’ is15
$1 Million 14
$500,000
The preferred method of ‘Managing Up’ is 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000
C: Sending ‘Thank You
Notes’ to the home. 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200
50:50 1
$100
B: Telling your friends what a good job your staff is doing.
A: Buying extravagant gifts for staff
C: Sending ‘Thank You Notes’ to the home.
D: Publicly putting down other staff.

8. 15
$1 Million 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200 1
$100

9. In order for staff to be successful, leaders must15
$1 Million 14
$500,000
In order for staff to be successful, leaders must 13
$250,000 12
$125,000 11
$64,000 10
$32,000
A: Set clear
expectations and provide
clear direction 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200
50:50 1
$100
B: Capitalize on a negative event so staff can learn what went wrong.
A: Set clear expectations and provide clear direction
C: Have the authority to make autocratic decisions.
D: Establish a we/they environment

10. 15
$1 Million 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200 1
$100

11. The five Pillars used to build a culture of excellence are15
$1 Million
The five Pillars used to build a culture of excellence are 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000
B: People, Finance,
Growth, Service, Quality. 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200
50:50 1
$100
A: Community, Growth, Finance, Staff, Quality
B: People, Finance, Growth, Service, Quality.
D. Self Actualization, Food, Shelter, Friendship, Success
C: Money, Quantity, Physicians, Promotion, Greed

12. You’ve Reached the $1,000 Milestone! Congratulations!

13. 15
$1 Million 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200 1
$100

14. The # 1 action to drive employee satisfaction is15
$1 Million 14
$500,000 13
$250,000
The # 1 action to drive employee satisfaction is 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
$8,000
B: Rounding for
Outcomes. 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200
50:50 1
$100
A: A nicer boss.
B: Rounding for Outcomes.
C: Keeping management off the work areas.
D: Not getting too involved with employees.

15. 15
$1 Million 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200 1
$100

16. 15
$1 Million 14
$500,000
Some of the things employees are looking for from their bosses or leaders are 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
C: Approachability
and appreciation.
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200
50:50 1
$100
A: The latest technology and best pay in the region.
B: A warm fuzzy and a shoulder to cry on.
C: Approachability and appreciation.
D: Straight day shift and top pay.

17. 15
$1 Million 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200 1
$100

18. C: Focus on the positives. D: Come to meetings late.15
$1 Million
As a leader at MUSC, if you start your meetings with “wins” and share examples of where employees are making a difference, you can get staff to 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000
C: Focus on the positives. 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200
50:50 1
$100
A: Compete with one another for attention.
B: Establish a we / they environment.
C: Focus on the positives.
D: Come to meetings late.

19. 15
$1 Million 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200 1
$100

20. The purpose of the Linkage Grid is to15
$1 Million
The purpose of the Linkage Grid is to 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000
A: Turn ‘learnings’ into
specific assignments
for reinforcement. 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200
50:50 1
$100
A: Turn ‘learnings’ into specific assignments for reinforcement.
B: Add to the burden of your regular work day.
C: Hardwire the leaders to resolve conflict.
D: Support the employee evaluation process.

21. 15
$1 Million 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200 1
$100

22. B: Healthcare Flywheel15
$1 Million 14
$500,000
Organizations can create a momentum for change by engaging employees to apply prescriptive actions through employing the 13
$250,000 12
$125,000 11
$64,000 10 10
$32,000 9
$16,000
B: Healthcare Flywheel 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200
50:50 1
$100
A: 3 E’s of excellence
B: Healthcare Flywheel
C: Self-Motivation
Survival Model
D. Moslov’s Hierarchy of Needs Model

23. Congratulations!!
You’ve Reached
the $32,000
Milestone!

24. 15
$1 Million 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200 1
$100

25. C: Leadership, Commitment and Quality15
$1 Million
The core values at the hub of the Healthcare Flywheel include 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000
A: Purpose, Worthwhile
Work and Making
a Difference 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200
50:50 1
$100
A: Purpose, Worthwhile Work and Making a Difference
B: Self Motivation, Reward and Recognition.
C: Leadership, Commitment and Quality
D: Survival, Profit and Research

26. 15
$1 Million 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200 1
$100

27. D. Twice monthly or as appropriate.15
$1 Million
As part of the changing culture at MUSC, leaders are expected to acknowledge outstanding employees a minimum of 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000
D. Twice monthly or
as appropriate. 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200
50:50 1
$100
A: Once every quarter
B: Once daily
D. Twice monthly or as appropriate.
C: Four times/week

28. 15
$1 Million 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200 1
$100

29. In the MUSC Excellence program, the term “Hardwiring” implies15
$1 Million
In the MUSC Excellence program, the term “Hardwiring” implies 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000
C: The changes in leadership style are now part of standard practice. 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200
50:50 1
$100
A: Memorizing the fundamentals of management development.
B: Downloading information to a PDA.
D: Printing documents from your desktop computer.
C: The changes in leadership style are now part of standard practice.

30. 15
$1 Million 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200 1
$100

31. B: “Connect the dots” from lecture to implementation.15
$1 Million 14
$500,000
It is important to complete all assignments on the Linkage Grid in order to 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000
B: “Connect the dots” from lecture to implementation. 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200
50:50 1
$100
B: “Connect the dots” from lecture to implementation.
A: Keep you off the streets at night.
C: Show off to your co-workers.
D: Overwhelm your staff.

32. 15
$1 Million 14
$500,000 13
$250,000 12
$125,000 11
$64,000 10
$32,000 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200 1
$100

33. A: The provider of choice. B: The employer of choice.15
$1 Million 14
$500,000
The goal of the MUSC Excellence Program is to make MUSC 13
$250,000 12
$125,000 11
$64,000 10
$32,000
D: All of the above. 9
$16,000 8
$8,000 7
$4,000 6
$2,000 5
$1,000 4
$500 3
$300 2
$200
50:50 1
$100
A: The provider of choice.
B: The employer of choice.
C: A “Top 100 Hospital”
D: All of the above.

34. MUSC Excellence Program
Congratulations!
You win in the
MUSC Excellence Program