1. CONSTRUCTIVE VS. DESTRUCTIVE
MANAGING CONFLICT
CONSTRUCTIVE VS. DESTRUCTIVE

2. PURPOSE Define conflict
Discuss the differences between constructive and destructive conflict
Provide new tools for tool bag

3. Constructive - construction or creation
WHAT IS:
Conflict - the opposition of persons or forces that gives rise to the dramatic action in a drama or fiction of or relating to
Constructive - construction or creation
Destructive - designed or tending to hurt or to destroy
As defined by Webster Dictionary

4. CONSTRUCTIVE VS DESTRUCTIVE
Constructive Conflict –
Explains, points out flaws
Presents evidence
Listens and ask questions
Considers all ideas/information
Looks to obtaining an optimal solution
Agreement meet with consensus
Destructive Conflict –
Emotional
Argumentative
Critical
Ignores other ideas/information
Reject information without full understanding
Refuse to agree or concede on idea/information VS

5. REMEMBER Not all CONFLICT IS BAD Constructive conflict can be - positive - productive - powerful

6. UNDERSTAND THE CONFLICT
Morton Deutsch’s seven factors to determine how constructively or destructively the conflict will go:
The characteristics of the parties
The prior relationship between them
The nature of the issue causing the conflict
The social environment of the conflict
The stakeholder to the conflict
The strategy and tactics employed by each party
The consequences of the conflict to each party
UNDERSTAND THE CONFLICT

7. UNDERSTAND BEHAVIORS THE A.E.I.O.U CHART
Attacking behavior – challenging
Evasion – ignoring
A AND E BEHAVIORS WILL WORSEN THE CONFLICT
Informing – reasoning
Open behavior – active listening
Uniting – reaching a consensus
I, O, AND U BEHAVIOR WILL BRING RESOLUTION

8. UNDERSTANDING EFFECTIVE TEAM BUILDING STAGES
FIVE STAGES OF TEAM BUILDING 1. Forming - excitement 2. Storming - challenges 3. Norming – respect established 4. Performing - shared vision 5. Adjourning (mourning) - stressful

9. Remember The Titans - Forming, Storming, Norming, Performing, Adjourning

10. BUILDING A CONSTUCTIVE FRAMWORK FOR TEAM
Responsibilities and roles defined
Plan Of Actions and Milestones (POAM)
Develop a communication plan
Develop a conflict resolution plan
Establish a team charter
Note: if possible have a non-team member as the facilitator

11. THESE STEPS AND THEY THEORIES ARE POWERFUL TOOLS TO ADD TO YOUR TOOL BAG

12. RESOLUTION ACHIEVED
What’s Your Message?

13. BIBLIOGRAPHY /RESOURCES
Images captured from
Wolfe, Joanna, “Team Writing, A Guide to Working in Groups”