1. Ch 10 Change Controller to Facilitator
Employee empowerment and participation
TQM
Impact of Technology
Resistance and strategies

2. Change
This is the way in which Irish managers have had to change the way they deal with their employees. They have switched from controlling managers to facilitator managers.

3. From Controller to F No opinions needed from employees
A coach who gives them the skills to do it for themselves.
Helps with mistakes offers help, T and D.
Controller threatened and punished and kept a close eye
Facilitators offers more responsibility and part ownership of the work that needs to be achieved.

4. Employee Empowerment
Employees power to make decisions without permission.
E.G fast food employees think for themselves on how to solve the problem for the customer.
Helps morale
Uses employees skills
Managers have more time now to get on with bigger tasks
Employee participation or industrial democracy:
Involving employees more in decision making and running of business.
Work Councils
Fellow employees elected and have a say in stategy
Worker Directors:
Same but sit with the BOD
Share Options:
Get shares at a reduced price so part owners now.
Better communication/industrial realtions and great intraprenurship.

5. TQM
Strategy to ensure 100% perfection and customer satisfaction. Principles are;
Focus on the customer
Empowerment
Teamwork
Continuous improvement
Benefits;
Quality and so sales up
Motivation and commitment up
Less faulty goods so costs down
E.G Guinness See book and our case study

6. Impact of technology for Employers
Marketing(e.g online advertising) and selling 24/7 online
Decision making better as more info. E.g can review price lists of suppliers and competitors.
Production; CAD, CAM, Robotics. 24 hr machines less costly mistakes.
Redundancies. E.g Ryanair replaced check in staff with check in machines and online bookings to reduce costs.
Motivates employees and can work from home hence keeping staff.
Increases initial set up costs but lower as less faulty products and less staff needed.

7. Impact of technology on Employees
Less risk and hardship for employees
New jobs in creating new apps for example
Teleworking
Redundancies

8. Impact of technology Opportunities
Design quicker and cheaper
Increases sales internationally
Direct Marketing with Databases. E.g Supervalue Club card
New products. E.g Mobiles, Ipads etc

9. Change with Environment
To survive you must change in a dynamic environment.
Normally there is resistance to change. E.g Fear of the unknown, job security, laziness.

10. Strategies to manage Change
Lead by example
Communicate clearly and often with Employees
Train employees so they can cope with the changes
Allow employees to participate in the changes.

11. Conclusion The changes in management and employee TQM Technology
Resistance to Change
Strategies to help the Change

12. Questions Difference between employee empowerment and participation?
Benefits of employee participation?
Explain TQM
Outline the strategies to manage change