1. Douglas MacFarlane Department of Computing Science
“Them and Us”
Douglas MacFarlane
Department of Computing Science
11/08/2005
Support Community Workshop

2. Support Community Workshop
Who are we?
You
Your group
Your Department
Your Faculty
Your University
11/08/2005
Support Community Workshop

3. Support Community Workshop
Who are They?
The rest of your Department
Other departments
Other faculties
Other universities
11/08/2005
Support Community Workshop

4. Support Community Workshop
Us and Them Us
The people you work with
Them
The people you work for (or against)
11/08/2005
Support Community Workshop

5. Support Community Workshop
Why does Us matter
Critical mass for a group
Need allies across campus to function
Knowledge and influence
Information and power
11/08/2005
Support Community Workshop

6. Support Community Workshop
Campus Groups
Historical
USSG
Postmasters
Small
Technical
Present
Information Strategy working groups
11/08/2005
Support Community Workshop

7. Support Community Workshop
IS working groups
25 – 30
August 2002
Reports Jan 2004
Members from across the University
Minutes and reports on-line
11/08/2005
Support Community Workshop

8. Support Community Workshop
Homework
For faculty based IT support staff
Find the reports from working group 27
Roles and Responsibilities of Central and Faculty Support Staff
11/08/2005
Support Community Workshop

9. Support Community Workshop
IS on campus
Information Policy and Strategy Committee
Information Strategy Development Group
Faculty reps + AIMS
Technology Review Group
Web Advisory Group
11/08/2005
Support Community Workshop

10. Support Community Workshop
Expanding the Us
Who matters to you?
Other IT support staff in your Department
Other IT support staff in your Faculty
Faculty reps on ISDG and TRG
Computing Services
Networking/ /novell/desktop
MIS
Agresso/BiQuery/SURF
11/08/2005
Support Community Workshop

11. Support Community Workshop
Homework for all
Find the IS online info
Find the ISDG/TRG online info
Find Computing Service projects info
Find MIS projects info
Look at
11/08/2005
Support Community Workshop

12. Homework for Faculty folk
Find and contact your faculty ISDG and TRG reps
Make sure they consult with you as appropriate
Find your CS and MIS contacts for the systems you use
11/08/2005
Support Community Workshop

13. Homework for CS/MIS folk
Find out who your ISDG and TRG rep is
Make sure they consult with you as appropriate
Find your CS and MIS contacts for the systems you use
11/08/2005
Support Community Workshop

14. Support Community Workshop
For discussion
Digest of ISDG and TRG meeting for support staff (Planning notices)
Project info for support staff
More contact info available for CS/MIS staff
Professionals’ point of contact?
Clear faculty/department technical contact info.
11/08/2005
Support Community Workshop