1. Chapter 2
Manager

2. Management Getting work done through others
Doing what is needed to assist employees

3. Management Theories

4. Scientific Management
Efficiency-focused
Increasing productivity is the goal
Workflow and time to complete tasks is measured and evaluated

5. Theory X Work is something to be avoided
People want to do as little work as possible
Use: Control Supervision Punishment

6. Theory Y The work itself can be rewarding
People really want to do their job well
Support using
Guidance
Development
Reward

7. Servant Leadership People have value as people
Commit to improving treatment at work
Employee first

8. Qualities of an Effective Manager
Leadership
Clinical expertise
Business sense

9. Management
Decisional
Interpersonal
Informational

10. Interpersonal Management
Networking
Conflict negotiation and resolution
Employee development
Rewards and punishment

11. Decisional Management
Employee evaluation
Resource allocation
Hiring and firing
Planning
Job analysis and redesign

12. Informational Management
Spokesperson for staff and the organization
Monitoring activities of the units and work groups
Public relations

13. Conclusion Nursing management is a complex, responsible position
Ineffective managers may harm
Employees
Clients
Organizations