1. Performance Management
OS352 HRM
Fisher
Oct. 14, 2003

2. Agenda Current issues in selection (catching up from last time!)
In-class writing on performance management
Measuring performance
Defining criteria
Choosing rating scales
Measurement errors

3. Current issues in Selection
Applicant reactions
Invasiveness of tests
Rejection process (Gilliland, et al, 2000)
Selection at the TSA
Hiring 55,000 workers in 10 months
Background checks
Impact of technology on selection
Computer adaptive testing
Testing over the internet

4. In-class writing Read “Performance Appraisals Don’t Work, Part 1”
Do you agree with the author’s arguments? Why or why not?
What can be done to improve the value of performance appraisal?

5. Legal issues
Performance appraisal is considered a selection procedure. Why?
What does this mean for how we
Develop appraisal systems?
Conduct appraisal?
As with selection, fairness is a big concern

6. Defining performance criteria
Derived from job analysis
Maximize relevant content (validity)
Minimize contamination, deficiency (which is worse?)
Types of criteria
Behaviors
Outcomes
Traits

7. Evaluating Performance
Common rater errors
Leniency
Central tendency
Halo/horns
Training can reduce errors (the subconscious ones at least)

8. Rating Formats Some common formats Pros and cons of each?
Graphic rating scales
BARS
Forced distribution
Pros and cons of each?
Should help increase reliability of the system

9. For next class Topic: More on performance management
Multirater feedback
Issues related to “new” work structures
Team performance appraisal
Evaluating performance of telecommuters, other off-site workers
How will these structures affect the performance management process?