1. Voice Interaction Need Finding
Ayushi Chandaria| Chloe Keilers| Haotian Sun| Lilly Zhou

2. Lilly Z
Ayushi C
Haotian S
Chloe K
OUR TEAM

3. Introduction
7 Interviews
40-60 Minutes Long
Questions
Analysis

4. INTERVIEWS

5. Interview 1: Eleanor, Lisa
Ingredients
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Mother and Daughter
Bing Nursery School
Lisa is very shy
Voice Interaction could improve confidence
Less interesting than screen
Eleanor, Lisa

6. Interview 2: Pecky Teacher at Bing Immediate Feedback for kids
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Teacher at Bing
Immediate Feedback for kids
Student Teacher ratio can be lower
Pecky

7. Interview 3: Michael ME masters student Non-User Visual is better
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ME masters student
Non-User
Visual is better
May be useful when your eyes are elsewhere
Michael

8. Interview 4: Avon First language chinese
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First language chinese
Husband is doing a Stanford Program
Call family
Accents can be a problem
Avon

9. Interview 5: Laura Blind Uses voice interaction to read
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Blind
Uses voice interaction to read
Made her life much easier
Can tell her the surroundings
Laura

10. Interview 6: Andrew Stanford RD&E cleaning staff Non-User
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Stanford RD&E cleaning staff
Non-User
Only on expensive phones and devices
Not worth the price
Andrew

11. Interview 7: Cathy Deaf Stanford teacher ASL
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Deaf
Stanford teacher ASL
Doesn’t use voice interaction herself
Experimental voice interaction watch can help her communicate with others
Cathy
Experimental, 3rd point?

12. EMPATHY MAP

13. Say “You can get much more information on a screen”
“Voice interaction can give Lisa confidence to make friends”
“You can get much more information on a screen”
“I wish device could see and tell me surroundings”
“Immediate feedback through voice interaction is a great way of learning especially when kids are too young to read.”
“They don’t detect accents very well”
Say
“The voice interaction machines are all very expensive”
Other voice interaction works with Chines

14. DO Walking around and touching different objects
Pointing to her daughter who is looking at ipad
Walking around and touching different objects
Using phone to read out loud
Pointing to colours on screen
Took out his not smart phone
Got up to bring newspaper clips of fingerspelling glove DO
Do - also got up to get examples

15. Think Some places might be dangerous to walk around without seeing
Teaching life would be so much easier
Some places might be dangerous to walk around without seeing
My child would spend less time staring at a screen
Not very useful if you can see
Think
I can’t afford one so I don’t approve of it

16. FEEL Frustrated not being able to hear herself talk
Afraid to cross the street and potentially get hit by a car or bang into something
Exciting new opportunity/ may make teachers life easier
Confused - why would voice be better than colours
Bored - voice interaction is useless
FEEL

17. InSIGHTS AND NEEDS

18. Insights Needs More opportunities to communicate and talk
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‘My child can build confidence’
‘Can talk to and make new friends’
‘Feel comfortable interacting when a teachers not present’

19. Insights Needs Make voice interaction more informative and interesting
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‘For voice to give as much information as looking at a screen would take to long’
‘Looking at a screen is much more useful’
‘Screens are interesting because they have colours’

20. Make voice interaction to help people who cannot use read/ understand other technologies
Insights
Needs
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‘Can help me figure out my surroundings’
‘Without voice interaction, my life would be very difficult ’
‘Helps me when I don’t know how to use the phone’

21. SURPRISES AND REALIZATIONS

22. Current voice interaction cannot be used by many groups of people
SuRprise
REALIZATION
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‘Doesn’t support different accents very well ’
‘Devices are too expensive’

23. Uses beyond what we considered as normal uses of voice
SuRprise
REALIZATION
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‘Tell me what is in my surroundings’
‘Kids are too young to read’

24. Other tensions and contradictions
Often the person being interviewed started talking in a general sense and moved onto themselves
Back and forth between mother and daughter gave interesting insight
Asking for stories allowed deeper insights and people who were bored with the topic felt more engaged in the interview.

25. Summary Range of interviews Users see it as personal assistant
Find our problem domain for next week

26. THANK YOU
Questions?