1. ADDITION OF DEPENDANT APPLICATION PROCESS
DISCOVERY HEALTH
FPA
FRONT OFFICE
Addition of Dependant App
Include Cover Page
Include Checklist
Assign Call Ticket
Submit to Front / Back Office
Addition of Dep App
Load
App with PR
FPA PR Requirement
App with No PR
Membership No to FPA
Addition of Dep App
Check for Completeness
Load on Vision
Submit
Submit to
Call Ticket
Reassign to FPA with DH Reference No

2. ADDITION OF DEPENDANT PR PROCESS
Discovery Health
FPA PR Requirement - PDF File. If there is confidential information outstanding. The requirement will be sent to Alexander Forbes. A note will be made on HEAT for the FPA to notify the member to contact Discovery Health or Alexander Forbes to obtain the requirement
FPA
Resolve PR with Member
Forward PR Requirements on DH
Using Same Subject Line (Reference) To
Discovery
Load Membership
FPA Membership No
Close Call Ticket- insert reference number from Discovery