1. Welcome Business Seminar #WCCFForum Thursday 19th July 2018 @welshccf
@buzzwalesjobs
The Welsh Contact Centre Forum’s job site

2. Please welcome our Chair Emma Crowe Welsh Contact Centre Forum
#WCCFForum
Please welcome our Chair Emma Crowe Welsh Contact Centre Forum
@welshccf
@buzzwalesjobs
The Welsh Contact Centre Forum’s job site

3. University of South Wales
#WCCFForum
Welcome
Mary Hedderman
University of South Wales
BA Strategic Customer Management
@welshccf
@buzzwalesjobs
The Welsh Contact Centre Forum’s job site

4. Welcome Edwyn Williams Welsh Government Employability Plan #WCCFForum
@welshccf
@buzzwalesjobs
The Welsh Contact Centre Forum’s job site

5. Let’s take a 30 minute break
#WCCFForum
Coffee
Let’s take a 30 minute break
@welshccf
@buzzwalesjobs
The Welsh Contact Centre Forum’s job site

6. Building Personal Resilience
#WCCFForum
Welcome
Ian Rothwell
RW Learning
Building Personal Resilience
@welshccf
@buzzwalesjobs
The Welsh Contact Centre Forum’s job site

7. Welcome Discussion Panel
#WCCFForum
Welcome Discussion Panel
Emma Crowe
Ian Rothwell
Viv Russell
Resilience in the workplace
@welshccf
@buzzwalesjobs
The Welsh Contact Centre Forum’s job site

8. #WCCFForum
With thanks to our speakers and our guests for coming. We look forward to seeing you again at the next event in October 2018
@welshccf
@buzzwalesjobs
The Welsh Contact Centre Forum’s job site

9. Lunch will now be served
#WCCFForum
Lunch will now be served
Please return your badges before you leave.
@welshccf
@buzzwalesjobs
The Welsh Contact Centre Forum’s job site