1. Receptionist rECognition and rEferral of Patients with Stroke (RECEPTS): unannounced simulated patient telephone call study in primary care
by Ruth M Mellor, James P Sheppard, Elizabeth Bates, George Bouliotis, Janet Jones, Satinder Singh, John Skelton, Connie Wiskin, and Richard J McManus
BJGP
Volume 65(636):e421-e427
June 28, 2015
©2015 by British Journal of General Practice

2. Receptionist responses to unannounced simulated patient telephone calls by vignette. aIncludes: offered/given an appointment with the GP the next day, >1 day away, or asked to call back. bIncludes: advised to attend the emergency department; advised to atte...
Receptionist responses to unannounced simulated patient telephone calls by vignette. aIncludes: offered/given an appointment with the GP the next day, >1 day away, or asked to call back. bIncludes: advised to attend the emergency department; advised to attend out of hours service; advised that the GP will call back later the same day; or advised to attend the practice/walk in centre later the same day, and other responses, advising the simulated patient to call the healthcare telephone advice service and wanting to get a second opinion from the nurse.
Ruth M Mellor et al. Br J Gen Pract 2015;65:e421-e427
©2015 by British Journal of General Practice