1. Desktop Reference Guide End Users
UPDATE with YOUR details and banner. Modify any way you need!
Company Name
Getting Started With ServiceNow
Everything you need to know to get help
Bookmark the ServiceNow link to gain quick access:
Insert your instance URL
Useful Terms to Know
Knowledge = Database of self-service answers
Catalog = I need to request something
Support = Something is broken and I need help
My Incidents/Request = Tickets already logged
Log In: Use your address and AD password
Insert your log in screen shot & instructions
Your Homepage
All the services in one location
(Insert your homepage)
Knowledge Search
Click Knowledge for answers to your question
(Insert your knowledge base)
Something Is Broken
Click Support to open an incident or case (insert your incident form)
I Need Something
Click Catalog to view all available request items (insert your catalog)