1. NDIS Quality and Safeguards Commission
Miranda Bruyniks
DARU Advocacy Sector Conversations
Tuesday 27th November 2018

2. Who are we
The NDIS Quality and Safeguards Commission is a new part of the National Disability Insurance Scheme (NDIS)
Quality is about receiving good services
Safeguards are ways of keeping people safe when they are receiving services

3. What will we do We the NDIS Quality and Safeguards Commission will:
Improve the quality of services
Expect NDIS providers to keep NDIS participants safe
We will work with NDIS participants, families and carers who feel:
unsafe
unhappy with their services

4. Who are participants
NDIS participants are people with a disability who take part in the National Disability Insurance Scheme
NDIS participants have the right to be:
Given good quality services
Safe

5. Who are providers
NDIS providers are anyone who provides you a service under the National Disability Insurance Scheme
We will use a new system for registering NDIS providers
We will work with NDIS providers to find better ways to help you

6. How will we do this
We the NDIS Quality and Safeguards Commission have:
a Code of Conduct – rules about the kind of behaviour we expect
Practice Standards – rules that explain what good quality, safe services are

7. Providers must report
For NDIS participants:
Death
Serious injury
Abuse and neglect
Unlawful sexual or physical contact
Sexual misconduct
Unauthorised use of restrictive practices
Reporting the incident to the NDIS Commission does not replace notifying any appropriate authorities, such as the police.

8. Speaking Up
Speaking up can help us make services and support better for
You
Other people
It is ok to complain about your services and supports. You have the right to tell
us if you are not happy
You can talk to your NDIS provider first

9. Speaking Up
You can use our Complaint Contact Form to tell us how we can talk to you
We will talk to you, your advocate and your provider
We can help by
Meeting with you and your provider
Investigations

10. Restrictive Practices
The NDIS Quality and Safeguards Commission is working to reduce and eliminate restrictive practices
Restrictive practices are ways to quickly stop someone from hurting themselves or others.
We want NDIS providers to find better ways to help.
Behaviour Support Plans explain how to support people if their behaviour puts themselves or other people at risk.

11. Behaviour Support
Restrictive practice is when people are restricting your rights or freedom of movement for a time
Regulated restrictive practices are:
Seclusion
Chemical restraint
Mechanical restraint
Physical restraint
Environmental restraint

12. Rules for keeping people safe
All restrictive practices have to be in a Behaviour Support Plan
Only used to keep you or someone else safe
Only used when nothing else works
Not used for too long
Only used when a person is being taught new ways to tell someone that something is wrong
Only when the right person authorises it

13. Who will we work with
We the NDIS Quality and Safeguards Commission will work with:
NDIS participants
NDIS providers
Workers
Government
The community

14. Our commitment to you
The NDIS Quality and Safeguards Commission wants to make things better for NDIS participants. We want to:
Protect your rights
Help other people know and understand your rights
Help you receive good quality services
Keep you safe

15. How do you find us www.ndiscommission.gov.au 1800 03 55 44
We have more information on our website about:
• the NDIS Commission
• what it means for you.
You can also call us.
This is a free call from landlines.

16. THANK YOU