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Instruction 1. Document customer requirements and their priorities in the rows. 2. Write down the technical requirements in the top columns. 3. Identify.

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Presentation on theme: "Instruction 1. Document customer requirements and their priorities in the rows. 2. Write down the technical requirements in the top columns. 3. Identify."— Presentation transcript:

1 Instruction 1. Document customer requirements and their priorities in the rows. 2. Write down the technical requirements in the top columns. 3. Identify the correlations of each pair of technical requirements on the roof (the top triangle). 4. Identify the inter-relationships between customer requirements and technical requirements in the body of the house. 5. Summarise the relationships on the bottom of the house. For more information, refer to: QFD, Quality Function Deployment - Integrating Customer Requirements into Product Design by Yoji Akao, 2004

2 Quality Function Deployment: House of Quality
Technical aspect 1 Technical aspect 2 Technical aspect 3 Technical aspect 4 Technical aspect 5 Technical aspect 6 Technical aspect 7 Technical aspect 8 Technical aspect 9 Technical aspect 10 Requirement 1 Requirement 2 Requirement 3 Requirement 4 Requirement 5 Requirement 6 Requirement 7 Requirement 8 Requirement 9 Requirement 10 Technical Requirements Customer Priority Correlations: Strong Positive Positive Strong Negative Negative + + _ _ Customer Requirements Relationships: Strongest= 10 Strong= 7 Fair= 4 Weak= 1 ●● SMART product innovation Template Method name: House of Quality Phase no. 2 Method no. 3 Manual page no. 25 Print size: A0 Importance Rating Σ(Priority X Relationship)


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