1. Instruction 1. Document customer requirements and their priorities in the rows. 2. Write down the technical requirements in the top columns. 3. Identify the correlations of each pair of technical requirements on the roof (the top triangle). 4. Identify the inter-relationships between customer requirements and technical requirements in the body of the house. 5. Summarise the relationships on the bottom of the house. For more information, refer to: QFD, Quality Function Deployment - Integrating Customer Requirements into Product Design by Yoji Akao, 2004

2. Quality Function Deployment: House of Quality
Technical aspect 1
Technical aspect 2
Technical aspect 3
Technical aspect 4
Technical aspect 5
Technical aspect 6
Technical aspect 7
Technical aspect 8
Technical aspect 9
Technical aspect 10
Requirement 1
Requirement 2
Requirement 3
Requirement 4
Requirement 5
Requirement 6
Requirement 7
Requirement 8
Requirement 9
Requirement 10
Technical Requirements
Customer Priority
Correlations:
Strong Positive
Positive
Strong Negative
Negative + + _ _
Customer Requirements
Relationships:
Strongest= 10
Strong= 7
Fair= 4
Weak= 1 ●● ● •
SMART product innovation
Template
Method name:
House of Quality
Phase no. 2
Method no. 3
Manual page no. 25
Print size: A0
Importance Rating
Σ(Priority X Relationship)