1. The journey to user journeys and the road to the future
Digital Team Nottinghamshire County Council

2. Where we were

3. Where we are

4. Where we want to be

5. What we’ve worked on

6. Content management system

7. The team

8. Social media

9. User journeys

10. 404 page

11. Links with services and our Customer Service Centre

12. Stats

13. Where are we going?

14. Channel shift

15. What’s on

16. marketing

17. CrowdControl

18. Team skills

19. Responsive design

20. What went well and what hasn’t…
Lessons learnt
What went well and what hasn’t…

21. Processes more important than technology
CMS

22. Link with customer services vital

23. Political authority

24. Contact us