1. SESSION 2 - QUESTION PRACTICES AND REGULATOR REQUIREMENTS TO COLLECT AND COMPUTE RELIABILITY INDICES
Javier Amantegui

2. QUALITY OF SUPPLY REGULATIONS IN SPAIN
Zonal
Individual
Billing discount must be applied to customer in case of non-fulfilment of individual quality.
Measuring Systems must be able to be audited.

3. QUALITY OF SUPPLY PROJECT AT IBERDROLA
Connectivity: To establish connectivity between each LV customer and distribution transformer for 9.2 million customer
System: To calculate new indices and individual quality for each LV customer (paper 3.35)
Procedures: To keep support documentation about
Customer calls
Automatic operations
Manual events
Notification of planned interruptions
Interruptions caused by third parties
A vey important effort: 4 years, 300 people involved and more than 1000 affected.