1. Required queries
FdSc inICT
Module 107

2. Assignment task Use PhpMyadmin to: Run the SQL queries
Create the database
Create the tables
Populate the tables with test data
Run the SQL queries
Record the SQL queries and the returned data
Give a 15 minute demonstration of the operational database to the course tutor. Use PhpMyadmin to ensure you demonstrate
Inserting data
Retrieving data
From multiple tables
Using specific criteria
Using JOINS
Using DATE functions

3. Suggested queries
Tickets over so many days old Open tickets by technician allocated Open tickets by customer with status, history, allocated technician, days since last activity Resolved tickets by specified customer All high priority tickets with allocated technician and history