1. Institutional arrangements of public service
Narayan Gopal Malego, Senior Director of Studies
Rajendra Adhikari, Director of Studies

2. Objective of session
Familiarize with concept and process of optimizing institutional strengths for effective service delivery.

4. Session coverage Institutional arrangements: Physical, People,
Process: delivery approaches (direct, collaborative-PPP, cooperative)
Enablers (Communication, technologies)

5. Institutions for public service delivery
Public service delivery is delivered through formal and informal institutions, with the management of the public resources of a state.
Institutional arrangement--the vectors of public service constitute of both formal and informal ones
Legislations (legal instruments) facilitate process, institutional capacity (people, legal, physical) and quality of service

6. Case: Education in Khandbari Municipality
What institutional arrangements are imagined/provisioned for effective education service delivery in Khandbari Municipality?

7. Case: Education in Khandbari Municipality
What institutional arrangements are imagined/provisioned for effective education service delivery in Khandbari Municipality?
Physical:
Curriculum development
Schools (buildings)-strengthening present schools and constructing needful one.
Play-grounds, garden, playing materials
Toilet and water facilities, sanitation
Library, labs
Residential and transportation facilities,
Other (?!?)
Sensitivity on Gender, disability, level (economic) of the clients' status required

8. Case: Education in Khandbari Municipality
What institutional arrangements are imagined/provisioned for effective education service delivery in Khandbari Municipality?
People:
Teachers/trained teachers
Resource persons, mobilizers, counsellors, health-professionals (school nurses)
Working with parents/guardians (through certain mechanisms like Teacher-Parents Committees
School Management Committees
Local community leaders

9. Case: Education in Khandbari Municipality
What institutional arrangements are imagined/provisioned for effective education service delivery in Khandbari Municipality?
Process:
Educating parents/guardians for sending children to schools
Enrollment and retaining of students
Motivation: scholarship, rewarding to parents of Dalit and poor students
School-meals/day
Training and capacity building in an interval/periodic basis
Policy decision / law making
Community and other stakeholders engagement (academic and managerial)
Monitoring and feed back

10. Case: Education in Khandbari Municipality
What institutional arrangements are imagined/provisioned for effective education service delivery in Khandbari Municipality?
Enablers:
Computer and IT availability and application
Service charters/SOPs
Database and documentation
Local community groups/initiatives (CSOs and Campaign),
Communication system
Externalities (many cases, having negative externalities with increased cost for imparting education service to the additional population of neighboring districts/local govenments.

11. Case: Education in Khandbari Municipality
What institutional arrangements are imagined/provisioned for effective education service delivery in Khandbari Municipality?
Issues:
Promoting the access (geographical and time specific).
Financing for education service (budget and sources).
Cooperation and coordination (G2G initiatives)
Standards (ensuring quality)
Scale of economy

12. How important is it to consider institutional arrangements while designing and delivering public delivery?
What institutional arrangements have been made to effectively deliver services by Lalitpur Distraict Court?

13. Thank You