1. Administrative Burden Citizens - Project experiences SIRA Consulting -
29. January 2008
The Hague
Peter Bex

2. Introduction Basic principles of Administrative Burden
Definition and Standard Cost Model
Principles for calculating Administrative Burden
Project Approach Administrative Burden
High lights of the Baseline measurement
Measuring a ‘Life-event’

3. Basic principles of Administrative Burden (1)
Definition of Administrative Burden
The costs for (organized) citizens which result from complying with information obligations laid down in government regulations.
Complying with these obligations means that administrative tasks have to be carried out, such as collecting, processing, registering, archiving and delivering information.
Administrative Burdens are measured in time and € per year

4. Basic principles of Administrative Burden (2)
Standard Cost Model
Regulations
Information obligations
To comply with the information obligation administrative tasks have to be carried out P
Internal
Time
to fulfill
administrative
tasks
Q Number of occurrences of Administrative Tasks
Q2 Frequency of periodic
administrative Tasks
Q1 Frequency of incidental
administrative tasks or
Number of
Citzens P
External
Out of Pocket
costs
to fulfill
administrative
tasks
T x Q = Administrative Burden in Time
T x Q = Administrative Burden in Costs

5. Basic principles of Administrative Burden (3)
The main principles of the SCM
Open structure. The standard cost model is designed with an ‘open structure’. This means that the SCM clearly and verifiably includes:
The relevant information obligation that is concerned (article from the legislation).
The tasks that citizens must carry out to comply with these obligations.
How these costs are calculated.
Full compliance. The AB is estimated based on the assumption that the regulation will be fully complied with.
Only the costs, not the benefits. The SCM only measures the Admi-nistrative Burden; possible benefits are not taken into consideration.
Concurring functions. Some of the information obligations would be implemented even if they were not imposed by law or international regulations. Despite the fact that, in such a situation, the regulation concurs with the practice, the time and costs concerned are still considered Administrative Burden.

6. Measuring AB Citizens Measure only the most important legislation
20% of the legislation causes 80% of AB for citizens.
Differentiate between relevant target groups:
General citizens.
The elderly.
Benefit claimants.
The chronically ill and disabled.
Organised citizens.

7. Project Approach Administrative Burden
Phases 1
Preparation of the project framework 2
Collecting information & preparing
the field investigation 3
Field investigations: Citizens’ Panels 4
Analysis and consolidation of results

8. Project Approach Administrative Burden
Phases Phase 1: Aim – Work – Results 1
Preparation of the project framework
Desk study to get detailed insight in the
relevant regulation.
Compile overview of regulations (laws,
policy documents etc) and target groups.
Prepare structure of the Standard Cost Model
and make it ready for data input.
Arrange Project Supervisory Committee
Draw up Action Plan and first meeting Project
Supervisory Committee
Verify project approach
Result: Overview with relevant regulations
and Standard Cost Model
Preparation of the project framework 2
Collecting information & preparing
the field investigation 3
Field investigations: Citizens’ Panels 4
Analysis and consolidation of results

9. Project Approach Administrative Burden
Phases Phase 2: Aim – Work – Results 1
Preparation of the project framework
Identify all information obligations and refer to
articles in the regulation.
Describe the administrative tasks (process) for
citizens to comply to information obligation
Collect all relevant documents to get insight
into information obligations
Discuss the results with specialists of the
legislator
Put all relevant data into 1st version of the
Standard Cost Model
Identify information obligations and prepare field
investigation.
1st version SCM for the relevant information
obligations in the selected regulation 2
Collecting information & preparing
the field investigation 3
Field investigations: Citizens’ Panels 4
Analysis and consolidation of results

10. Project Approach Administrative Burden
Phases Phase 3: Aim – Work – Results 1
Preparation of the project framework
Prepare Citizens’ Panels.
Panels are conducted on the basis of a
specific questionnaire.
All information from the panels is reported
(including feed back)
Put data into the 2nd version of the SCM
Discuss results with specialists with practical
experience
Not only quantitative information also
qualitative information is important
Collect and process information obtained from
citizens
The results of the Panels are documented in
summaries and the Standard Cost Model 2
Collecting information & preparing
the field investigation 3
Field investigations: Citizens’ Panels 4
Analysis and consolidation of results

11. Project Approach Administrative Burden
Phases Phase 4: Aim – Work – Results 1
Preparation of the project framework
Report the results in draft report (PxQ)
Verify collected information with specialists.
Prepare workshop with non- gouverne-
mental and public organizations:
Consensus AB
Insight in reduction of AB
Eventually collect missing or discussable
information in additional interviews
Finalise draft report
Analyse collected information and obtain con-
sensus for Administrative Burden
Final report with Administrative Burden, over-
view of (prioritized) reduction proposals and
insight in “Red Tape“ 2
Collecting information & preparing
the field investigation 3
Field investigations: Citizens’ Panels 4
Analysis and consolidation of results

12. 29. January 2008 The Hague Peter Bex
Administrative Burden Citizens - High lights of the Baseline measurement -
29. January 2008
The Hague
Peter Bex

13. High lights baseline measurement (2)
The administrative burden for the citizens amount to:
112 million hours; and €1,276 million out-of-pocket expenses
Per Target group:

14. High lights baseline measurement (2)
The Top 10

15. Administrative Burden Citizens - Measuring a ‘Life-event’ -
29. January 2008
The Hague
Peter Bex

16. Measuring a ‘life event’
Examples of ‘Life-events’:
Birth
Going to school
An accident
Pension
A Life-event is composed of different information obligations
E.g. Birth
Birth declaration
Request Child benefit
National Health Care Programme
Register for Nursery

17. Measuring a ‘Life-event’
Assumptions zero measurement of a ‘Life-event’
1 ‘Life-event’
4-6 information obligations
4-6 stakeholders involved
1 targetgroup

18. Project Approach AB ‘Life-event’
Phases Phase 1: Aim – Work – Results 1
Preparation of the project framework
Desk study to get detailed insight in the
relevant regulation.
Compile overview of regulations (laws,
policy documents etc) and target group.
Prepare structure of the Standard Cost Model
and make it ready for data input.
Arrange Project Supervisory Committee
Draw up Action Plan and first meeting Project
Supervisory Committee
Verify project approach 2
Collecting information & preparing
the field investigation 3
Field investigations: Citizens’ Panels 4
Analysis and consolidation of results
Result: Overview with relevant regulations
and Standard Cost Model
Capacity:
Coordinator: 3,5 days
Stakeholders: 0,5 day (per stakeholder)

19. Project Approach AB ‘Life-event’
Phases Phase 2: Aim – Work – Results 1
Preparation of the project framework
Identify all information obligations and refer to
articles in the regulation.
Describe the administrative tasks (process) for
citizens to comply to information obligation
Collect all relevant documents to get insight
into information obligations
Discuss the results with specialists of the
legislator
Put all relevant data into 1st version of the
Standard Cost Model 2
Collecting information & preparing
the field investigation 3
Field investigations: Citizens’ Panels 4
Analysis and consolidation of results
1st version SCM for the relevant information
obligations in the selected regulation
Capacity:
Coordinator: 5,0 days
Stakeholders: 1,5 day (per stakeholder)

20. Project Approach AB ‘Life-event’
Phases Phase 3: Aim – Work – Results 1
Preparation of the project framework
Prepare 5 Citizens’ Panels (10-12).
Panels are conducted on the basis of a
specific questionnaire (max 2,5 hours).
All information from the panels is reported
(including feed back)
Put data into the 2nd version of the SCM
Discuss results with specialists with practical
experience
Not only quantitative information also
qualitative information is important 2
Collecting information & preparing
the field investigation 3
Field investigations: Citizens’ Panels 4
Analysis and consolidation of results
The results of the Panels are documented in
summaries and the Standard Cost Model
Capacity:
Coordinator: 12,0 days
Stakeholders: 0 day (per stakeholder)

21. Project Approach AB ‘Life-event’
Phases Phase 4: Aim – Work – Results 1
Preparation of the project framework
Report the results in draft report (PxQ)
Verify collected information with specialists.
Prepare workshop with non- gouverne-
mental and public organizations:
Consensus AB
Insight in reduction of AB
Eventually collect missing or discussable
information in additional interviews
Finalise draft report 2
Collecting information & preparing
the field investigation 3
Field investigations: Citizens’ Panels 4
Analysis and consolidation of results
Final report with Administrative Burden, over-
view of (prioritized) reduction proposals and
insight in “Red Tape“
Capacity:
Coordinator: 8,0 days
Stakeholders: 1,5 day (per stakeholder)

22. Project Approach AB ‘Life-event’ Summary
Coordinator Per stakeholder
Phase 1 3,5 0,5
Phase 2 5,0 1,5
Phase ,0 0
Phase ,5
Total 28,5 days 3,5 days
Planning
Duration 2 – 3 months

23. SIRA Consulting Edisonbaan 14 C 5 3439 MN Nieuwegein The Netherlands\
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Managing directors:
drs. ing. P.M.H.H. Bex
dr. ir. H.F. Kaltenbrunner