1. Environment orientation
Clarity
Consistency
Effectiveness and
efficiency of communication
Responsiveness
Cob web showing the dimensions of communication quality

2. Concern communication Snake diagram
Score:
Indicator 1
Indicator 2
Indicator 3
Indicator 4
Indicator 5
Concern communication
Snake diagram

3. Marketing communication: Snake diagram
Score:
Indicator 1
Indicator 2
Indicator 3
Indicator 4
Indicator 5
Marketing communication:
Snake diagram

4. Internal communication Snake diagram
Score:
Indicator 1
Indicator 2
Indicator 3
Indicator 4
Indicator 5
Internal communication
Snake diagram

5. Organisation of communication Snake diagram
Score:
Indicator 1
Indicator 2
Indicator 3
Indicator 4
Indicator 5
Organisation of communication
Snake diagram