1. The Future of Retail 2025
2018

2. Increasingly digital world creating empowered consumers and new business environment for Retail
Global demographic shifts
“Digital natives” – the age group of years - shopped the most via mobile phones
Consumer Mobility
How consumers interact, make decisions, check information, check stock, find stores, communicate
Proliferation of social networks
Part of the daily fabric of shopping in developed world,
Evolving role of the store
Premium in the future will be on creating unique offers that keep customers coming back

3. Retail of the future will have an evolved value proposition
Discovery
Engagement
Experience
Interaction

4. Consumer value equation is changing Cost + Choice + Convenience
+ Control + Experience

5. Three main forces driving the industry
Speaking Points:
The future of retail is about three things coming together- consumer, technology, innovation (video).

6. Digital disruption – Top Priorities For CIOs
SMAC technologies B
Cyber Security C
Ecosystem
Social:
Mobility:
Analytics/Big data:
Cloud
Unified transaction platform:
Data security:
Enterprise security
RFID:
3D printing:
Build a single customer experience
Omni-channel:
Need for speed:
Up-skill staff:
Modernize

7. AI IS THE NEW UI: achieving personalization at scale
AI offers retailers the capabilities they need to support a frictionless customer experience, automated and independent of human intervention.
The use of Intelligent virtual assistants is growing and centralized platforms and assistants are gaining importance.
Productivity is the biggest win fall from embedded AI and the biggest challenges are data quality and privacy

8. Global Retail/CPG GIC Technology back office Landscape in India
Confidential

9. Digital disruption in Retail– NASSCOM’s response
Ground level innovation – Start up Eco system
CoE- Data Sciences, AI & IoT
Deep Tech Clubs
Future of Skills
Round table- participate
Poc- Culture immersion
Enterprise connect
CoE for DS&AI

10. Retail in 2025
The next decade of the Retail industry will bring dynamic and unparalleled opportunities for innovation and consumer engagement…
…but there are challenges that we need to collectively solve for to continue moving the industry forward in a responsible manner.
Thank you.