1. How to achieve positive online reviews
Happy customers:
How to achieve positive online reviews

2. Years of attraction experience
We work across all elements of marketing, with a growing trend for social media.
And some of our learnings we are going to share with you later on

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5. Issue is bigger than Trip Advisor
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6. They appear on Google
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7. They appear on Facebook
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8. Customers trust reviews
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9. Not here to talk about answering reviews
Though replying to reviews is important
And remember it’s the potential customers reading your review that are important.
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10. Getting more positive reviews.
Three easy to use tips
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11. Tip 1: Produce ‘Review Cards’ Choose who gets them...
AND only ask customers more likely to have an excellent time
Choose who gets them...
Those who have been on a party
The teacher on a school trip
Those who have gone out of their way to say thank you
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12. Tip 2: Use other networks to ask for reviews
Offer free tickets to 10 or 15 as thank you.
Obtained 8 positive Facebook reviews within 24 hours
Only do 3 times per year
Do when attraction is at it’s best.
Ask for reviews on Google+ and Trip Advisor.
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13. Tip 3 Add a question to your website. With two potential answers
Did you enjoy your last visit? No
Yes
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14. Did you enjoy your last visit?
Tip 3:
If they answer yes. Go to a webpage asking for reviews Including links to your review websites
Did you enjoy your last visit? No
Yes
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15. Tip 3:
If they answer no. Sent to an enquiry form that is returned to you.
Did you enjoy your last visit? No
Yes
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16. Three easy ways to get results
There are also more technical ways to improve reviews. But not focussed on these today.
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17. Thank you for listening
Happy to this presentation if you give me your contact details.
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