2. Navigating The Technology Wave: An SMB Tutorial
January 2008

3. Session Objective
The budget is approved and now IT and business operations managers enjoy the task of selecting a new telecommunications platform, along with the questions that entails. Staff within small to medium size businesses (SMBs) organizations attending this session will learn the challenges and best practices to purchasing a new IP communications system:
Session Objectives
Learn the challenges and best practices of purchasing a new IP phone system .
Practical advice and tips for the procurement process once the telecommunication budget has been approved.

4. Speakers
Ray Shifflett – Panelist Director of Information Technology KTA Group Mike Howard - Panelist President TelNet of Virginia Walter Kenrich - Moderator VP, Product Management Vertical Communications

5. Business Communication Evolution
The Changing Virtual Workplace
Geographically dispersed teams
Increasing numbers of teleworkers
Anywhere, anytime access is assumed
Unified Communications Simplify Collaboration, Enhance Communication
Productivity applications support a seamless experience for knowledge workers
Streamlined communications offer business agility
Improved customer service
Enhanced productivity
Support for better decision-making

6. HIDDEN SLIDE..>QUESTIONS FOR PANELISTS
 What are the most important business drivers that I should include in developing an RFP?
How can I leverage today’s technology advances to keep costs in line?
How can I use voice-enabled applications to improve business processes?
How do I collaborate with my IT counterparts to ensure we select the right product and to make sure the install goes smoothly?
How can I make this decision without feeling overwhelmed by the range of technologies, products and vendors?

7. Navigating the Technology Wave
A Telecom Integrator’s Viewpoint
Education is Key
Retooling Operations, and Staff
New Approach required to work with client to truly understand their requirement
New Vertical markets now our available to the Telecom Integrator
New line-up of competitors in the field; IP-Hosting, Data VARS, National Competitors, etc..
All solutions are not equal
The consultative approach...a necessity now more than ever.

8. Navigating the Technology Wave
A Customer’s Viewpoint
Choosing the right Telecom Integrator
Be fitted for a system not sold a system
Understanding needs verses wants
Can or will my users use the features of my system
Will my system grow with me.

9. KTA Topology

10. Thank You