1. Patient Participation Group PPG
Castle Place Practice
Kennedy Way | Tiverton | Devon | EX16 6NP
Patient Participation Group PPG
Tuesday 18th September 2018
Welcome!
Castle Place Practice

2. Agenda Welcome-All Practice update and news
Introductions to the practice team present
Practice update and news
General update on GP, nurse teams and services -ZM
Introducing Practice Clinical Pharmacist –Ali Hodgetts
Tiverton Community Conversation -PH
Questionnaire
Connectors/Builders-ZM
4th October next conversation
Joining up PPG across Tiverton for projects
Core Hours Assurance and Improved Access -ZM
Castle Place Practice

3. Practice Update Frontline clinical GPs (6 Principal GP, 7 Salary GP)
Change in GPs
Welcomed
Dr Lynsey Cockerill
Dr Bruce Vogt
Dr Georgia Cameron
Core list holding salary GPs now at capacity
Non-list holding GPs enhanced by Dr Cameron
Maternity Leave for Dr Pople is being covered by Dr Kevin Bruce from December 2018
Clinical Pharmacist
Community Services projects – Tiverton Place- MDT clinics
Nurse/HCA team -flu campaign bookings have started
Services continue to be provided in full with additional
Mental health services
Low Mood Youth service
FORCE
Castle Place Practice

4. Community Conversation
Questionnaire
Connectors/Builders
4th October Conversation
Link with PPG and local/national forum representation
Castle Place Practice

5. Patient Survey (August 2018)
Exceeded all National Indicators
Exceeded all bar 2 local indicators
Castle Place Practice

6. Core Hours Core Hours Assurance Improved Access
Marginal telephone cover for safe, effective and seamless handover of service with Devon Doctors the OOH and Improved access provider
Improved Access
Devon Doctors
Evening and Weekend routine appointments from 1st October
Castle Place Practice

7. Patients Open Forum OPEN FORUM Appointments and Contact Clinics
Developments
Communications
Patient Newsletter/PPG webpage/Facebook
Sign up to PPG campaign during Sat 6th October flu clinic
Patient Access workshop during same Sat clinic
NEXT meetings: Thursday 24th January 2019; Tuesday 30th April 2019; Thursday 12th September 2019.
Castle Place Practice

8. Actions Patient access – ZM to confirm Community Conversation
Why are text messages disabled within patient access?
Why a limit of 2 appointments?
All but general nurse appointments on patient access?
Test results – make clearer that patient needs to request it to be enabled
Community Conversation
ZM to ask AHSN if they have capacity to come to 4th October meeting to support data and analysis from questionnaire
Practice shutdown afternoon
ZM to invite Patient Group representatives to activities for true patient participation
National Pharmacy Group
Patient and Clinical Pharmacist Ali Hodgetts to get together to share learning and opportunities
Quick Access survey
ZM review responses to quick survey
Castle Place Practice